Facilitating user device and/or agent device actions during a communication session

A system comprising:

• memory storing instructions;
• one or more processors operable to execute the instructions to:
• receive one or more instances of natural language input during a communication session that includes a user computing device and an interactive communications system implemented by one or more of the processors, the instances of the natural language input including free-form input formulated by a user of the user computing device via a user interface input device of the user computing device;
• determine a current intent of the communication session and an action for the current intent, wherein determining the current intent and the action is based on processing the natural language input using one or more trained machine learning models;
• resolve an agent for the action;
• determine whether agent specific parameters, that are specific to the agent, are available for the action;
• determine whether one or more criteria are satisfied for transmitting, to the user computing device, an action performance element that is based on the action, wherein determining whether the one or more criteria are satisfied is based on whether the agent specific parameters are available for the action;
• in response to determining that the one or more criteria are satisfied:
• transmit, to the user computing device without first prompting any agent computing device of the agent, the action performance element that is based on the action;
• and
• in response to determining that the one or more criteria are not satisfied:
• transmit, to an agent computing device of the agent, a prompt related to the action, wherein the agent computing device is distinct from the user computing device, and
• then transmitting the action performance element to the user computing device only if affirmative input is received from the agent computing device in response to transmitting the prompt.