System and method for utilizing mobile device to provide service window functionality

A device comprising:

• a processor;
• and
• a memory device that stores a plurality of instructions that, when executed by the processor, cause the processor to:
• during a period of time that a display device of an electronic gaming machine is displaying an externally controlled interface controlled by a server independent of any mobile device and independent of any electronic gaming machine, receive first data associated with an occurrence of an externally controlled interface transfer event, and
• responsive to the occurrence of the externally controlled interface transfer event:
• communicate to the electronic gaming machine, second data which results in the display device of the electronic gaming machine ceasing to display the externally controlled interface, and
• communicate, to the mobile device, third data associated with the externally controlled interface controlled by the server independent of the mobile device and independent of the electronic gaming machine, wherein:
• the mobile device is distinct from and operable independent of the device,
• the mobile device is distinct from and independent of any master gaming controller of any electronic gaming machine, and
• when received by the mobile device, the third data causes a mobile device application of the mobile device to display the externally controlled interface independent of any communication of data between the mobile device and the electronic gaming machine.

A method of operating a device, the method comprising:

• monitoring, by a processor, for an occurrence of a triggering event, and
• responsive to the occurrence of the triggering event, communicating first data to a mobile device, the first data being associated with an externally controlled interface controlled by a server independent of any content determinations by any mobile device and independent of any content determinations by any electronic gaming machine, wherein:
• the mobile device is distinct from and operable independent of the device,
• the mobile device is distinct from and independent of any electronic gaming machine, and
• when received by the mobile device, the first data causes a mobile device application of the mobile device to display the externally controlled interface, wherein the display of the externally controlled interface occurs independent of any input received by an input device of the mobile device to display the externally controlled interface, the display of the externally controlled interface occurs independent of any electronic gaming machine, the displayed externally controlled interface enables a command associated with an available gaming establishment service to be communicated from the mobile device to the server independent of any electronic gaming machine, and the available gaming establishment service is independent of any play of any game displayed by the mobile device and independent of any play of any game displayable by any electronic gaming machine.