Text alternative to established voice call session
AssigneeComcast Cable Communications, LLC
InventorRoss Gilson
Life of this patent
Estimating the term…
Abstract
Methods and systems are described wherein an initiating device sends a communication requesting a voice call session with a recipient device. In response, the initiating device receives a communication indicating that the initiating device can provide a text message instead of establishing the voice call session. In some cases, the communication may refuse the request voice call session, while in other cases the communication may simply indicate that the recipient device supports text messaging as an alternative to voice mail. As a result of the received communication, the initiating device outputs a text input prompt. After receiving text input in response to the prompt, the initiating device sends a text message containing the received text input.
Claims24
A method comprising:
- receiving, by a network element and prior to a first device requesting a voice call session with a second device, presence information for the second device;
- determining, based on the first device requesting a first voice call session with the second device and based on the presence information, that the first voice call session has not been established between the first device and the second device;
- and
- sending, to the first device, an electronic communication requesting a text message instead of a voicemail.
A network element comprising:
- one or more processors;
- and
- memory storing instructions that, when executed by the one or more processors, cause the network element to:
- receive, prior to a first device requesting a voice call session with a second device, presence information for the second device;
- determine, based on the first device requesting a first voice call session with the second device and based on the presence information, that the first voice call session has not been established between the first device and the second device;
- and
- send, to the first device, an electronic communication requesting a text message instead of a voicemail.
A non-transitory computer-readable medium comprising instructions that, when executed, cause a network element to:
- receive, prior to a first device requesting a voice call session with a second device, presence information for the second device;
- determine, based on the first device requesting a first voice call session with the second device and based on the presence information, that the first voice call session has not been established between the first device and the second device;
- and
- send, to the first device, an electronic communication requesting a text message instead of a voicemail.
A system comprising:
- a network element;
- and
- a second device,
- wherein the network element is configured to:
- determine, based on a first device requesting a first voice call session with the second device and based on presence information for the second device, that the first voice call session has not been established between the first device and the second device;
- and
- send, to the first device, an electronic communication indicating that a user associated with the second device prefers receiving a text message instead of a voicemail;
- and
- wherein the second device is configured to:
- send, to the network element and prior to the first device requesting the first voice call session, the presence information.
Dependencies are inferred from the claim text.