Generalized framework for network incident management

A non-transitory storage medium having stored therein instructions that are executable by one or more hardware processors to perform operations comprising:

• receiving an incident call from a network at an agent in response to a detected incident in the network;
• generating a request by the agent related to the detected incident,
• receiving, at a prompt generator, the request, a semantic network state of the network generated by a first model and key performance indicators from the network, wherein the semantic network state is generated from multi-modal data received from the network at the first model;
• receiving the semantic network state generated by the first model and the key performance indicators at a graph neural network, wherein the prompt generator receives an output of the graph neural network, wherein the semantic network state and the key performance indicators are configured as a graph for input to the graph neural network and the output of the graph neural network represents the semantic network state of the network;
• generating a prompt based on the request, the semantic network state, and the performance indicators for input to a second model;
• generating a recommended solution by the second model;
• and
• sending a command to the network to resolve the incident.

A radio intelligent controller comprising:

• an agent configured to receive an incident call from a network;
• a first model configured to receive multi-modal data from the network and output a semantic network state;
• a prompt generator configured to receive the semantic network state and key performance indicators from the network and build a prompt;
• a graph neural network configured to receive the key performance indicators and the semantic network state generated by the first model, wherein an output of the graph neural network is input to the prompt generator;
• a knowledge base that stores known information about the network, wherein the knowledge base is connected to the prompt generator such that the known information may be reflected in the prompt;
• and
• a second model configured to receive the prompt and generate a recommended solution to the incident, wherein the agent issues a command to the network to resolve the incident.