Evaluating fiber connection reliability using multi-modal data and/or multi-modal data sources

A non-transitory machine-readable medium, comprising executable instructions that, when executed by a processing system including a processor, facilitate performance of operations, the operations comprising:

• obtaining first data associated with a plurality of users of a communication system, wherein the first data comprises a first plurality of data points, wherein each of the first plurality of data points was captured at a first periodicity, and wherein each of the first plurality of data points has an identifier associating that data point with a respective one of the plurality of users;
• obtaining second data associated with the plurality of users of the communication system, wherein the second data comprises a second plurality of data points, wherein each of the second plurality of data points was captured at a second periodicity, wherein the second periodicity is longer than the first periodicity, and wherein each of the second plurality of data points has an identifier associating that data point with a respective one of the plurality of users;
• grouping together, for each user of the plurality of users, each data point of the first plurality of data points that has an identifier corresponding to that user, wherein the grouping together of each data point of the first plurality of data points results in a respective first data set for that user;
• grouping together, for each user of the plurality of users, each data point of the second plurality of data points that has an identifier corresponding to that user, wherein the grouping together of each data point of the second plurality of data points results in a respective second data set for that user;
• and
• predicting, based upon the first data set and the second data set, a future service disruption for a particular user of the plurality of users.

A method, comprising:

• receiving, by a processing system including a processor, higher-frequency captured data associated with a plurality of users of a communication system including at least one fiber optic link, wherein each data point of the higher-frequency captured data has a respective first timestamp indicative of an associated capture time;
• receiving, by the processing system, lower-frequency captured data associated with the plurality of users of the communication system, wherein each data point of the lower-frequency captured data has a respective second timestamp indicative of an associated capture time;
• correlating, by the processing system, the higher-frequency captured data and the lower-frequency captured data in order to associate a particular one of the first timestamps with a particular one of the second timestamps;
• and
• based at least in part upon association of the particular one of the first timestamps with the particular one of the second timestamps, determining, by the processing system, existence of an occurrence of a service disruption for a particular one of the plurality of users.