Communication support system, communication support method, and non-transitory recording medium
AssigneeRicoh Company, Ltd.
InventorKazuhiko Kogami
Life of this patent
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Abstract
A communication support system includes circuitry configured to manage one or more keywords; acquire audio of one or more participants in a communication; determine, by analyzing the audio, whether or not each of the one or more keywords is made in the communication; and in a case that the circuitry determines that a keyword of the one or more keywords has not been made in the communication, notify a participant of the one or more participants before the communication is ended that the keyword has not been made in the communication.
Claims14
A communication support system, comprising:
- circuitry configured to:
- manage a plurality of keywords;
- control a display to display an operation screen including a setting field for setting any of the plurality of keywords;
- acquire audio of one or more participants in a communication;
- determine, by analyzing the audio, whether or not each of the plurality of keywords is made in the communication;
- determine, using a pre-trained machine learning model trained in advance, a predetermined time in accordance with the keywords or a number of keywords, wherein
- the predetermined time is before a scheduled end time of the communication, and
- a different predetermined time is determined for each keyword of the plurality of keywords;
- and
- in a case that the circuitry determines that a keyword of the plurality of keywords has not been made in the communication, notify a participant of the one or more participants at the respective predetermined time determined for the keyword that the keyword has not been made in the communication.
A communication support method, comprising:
- managing a plurality of keywords;
- controlling a display to display an operation screen including a setting field for setting any of the plurality of keywords;
- acquiring audio of one or more participants in a communication;
- determining, by analyzing the audio, whether or not each of the plurality of keywords is made in the communication;
- determining, using a pre-trained machine learning model trained in advance, a predetermined time in accordance with the keywords or a number of keywords, wherein
- the predetermined time is before a scheduled end time of the communication, and
- a different predetermined time is determined for each keyword of the plurality of keywords;
- and
- in a case that the determining indicates that a keyword of the plurality of keywords has not been made in the communication, notifying a participant of the one or more participants at the respective predetermined time determined for the keyword that the keyword has not been made in the communication.
A non-transitory computer readable medium storing computer executable instructions which, when executed by circuitry of a communication support system, cause the communication support system to perform a process comprising:
- managing a plurality of keywords;
- controlling a display to display an operation screen including a setting field for setting any of the plurality of keywords;
- acquiring audio of one or more participants in a communication;
- determining, by analyzing the audio, whether or not each of the plurality of keywords is made in the communication;
- determining, using a pre-trained machine learning model trained in advance, a predetermined time in accordance with the keywords or a number of keywords, wherein
- the predetermined time is before a scheduled end time of the communication, and
- a different predetermined time is determined for each keyword of the plurality of keywords;
- and
- in a case that the determining indicates that a keyword of the plurality of keywords has not been made in the communication, notifying a participant of the one or more participants at the respective predetermined time determined for the keyword that the keyword has not been made in the communication.
Dependencies are inferred from the claim text.