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US 12,749,099 B2Granted
System and method for providing presentations to customers
AssigneeUnited States Postal Service
InventorsDavid C. Lin, Barry Russell
Life of this patent
Estimating the term…
Abstract
A system for detecting customer conditions and relevant presentations within an environment, where the presentations correspond to a location within the environment. The system detects customer confusion, boredom, etc., and provides a relevant presentation on a surface within the environment to assist the customer. The system can include one camera, or a plurality of cameras to monitor multiple areas within the environment.
Claims15
A method comprising:
- dividing an environment into a plurality of zones, each of the zones having at least one camera of a plurality of cameras to monitor each of the plurality of zones and at least one media projector of a plurality of media projectors mounted therein;
- capturing, via the at least one camera installed in the environment, actions of a customer in the environment and an image of an item the customer is carrying;
- determining, via one or more processors, one of the plurality of zones in which the actions are captured based at least in part on which of the plurality of cameras captures the actions of the customer;
- determining, via the one or more processors, a packaging size for shipping the item based at least in part on the image of the item;
- identifying, via the one or more processors, packaging for shipping the item, the packaging corresponding to the determined packaging size;
- highlighting, via the at least one media projector mounted in the determined one of the plurality of zones, the identified packaging corresponding to the determined packaging size;
- detecting, via the at least one camera, a successful completion of a transaction by the customer;
- and
- terminating, via the one or more processors, the highlighting of the identified packaging based on the detection of the successful completion of the transaction by the customer.
6 more elements
A system comprising:
- a plurality of cameras configured to capture actions by a customer and an image of an item the customer is carrying in an environment in which the plurality of cameras are installed, wherein the environment is divided into a plurality of zones, and wherein at least one of the plurality of cameras is configured to monitor each of the plurality of zones, each of the zones having at least one media projector of a plurality of media projectors mounted therein;
- and
- one or more processors in data communication with the plurality of cameras, the one or more processors configured to:
- determine one of the plurality of zones in which the actions are captured based at least in part on which of the plurality of cameras captures the actions of a customer;
- determine a packaging size for shipping the item based at least in part on the image of the item;
- identify packaging in the determined one of the plurality of zones, the packaging corresponding to the determined packaging size;
- cause the at least one media projector mounted in the determined one of the plurality of zones to highlight the identified packaging;
- determine completion of a successful transaction by the customer;
- and
- terminate highlighting of the identified packaging based on the determination of completion of the successful transaction by the customer.
7 more elements
Dependencies are inferred from the claim text.