Service platform integration with generative natural language models

A non-transitory computer-readable medium, having stored thereon program instructions that, upon execution by a computing system, cause the computing system to perform operations comprising:

• receiving, from an application, a request, wherein the request includes textual content;
• in response to receiving the request, determining a context relating to the textual content;
• determining, using a skill mapper application, a set of skills corresponding to the request;
• generating, based on (i) the textual content, (ii) the set of skills, and (iii) the context, a prompt for a natural language model by modifying at least one canonical prompt;
• transmitting, to the natural language model, the prompt;
• receiving, from the natural language model, a response to the prompt, wherein the response includes programmatic commands;
• invoking a skill of the set of skills based on the response, wherein invoking the skill comprises executing at least some of the programmatic commands on a computing device associated with the application;
• and
• providing, to the application, further textual content that is based on the response and a result of invoking the skill.

A system comprising:

• one or more processors;
• and
• memory, containing program instructions that, upon execution by the one or more processors, cause the system to perform operations comprising:
• receiving, from an application, a request, wherein the request includes textual content;
• in response to receiving the request, determining a context relating to the textual content;
• determining, using a skill mapper application, a set of skills corresponding to the request;
• generating, based on (i) the textual content, (ii) the set of skills, and (iii) the context, a prompt for a natural language model by modifying at least one canonical prompt;
• transmitting, to the natural language model, the prompt;
• receiving, from the natural language model, a response to the prompt, wherein the response includes programmatic commands;
• invoking a skill of the set of skills based on the response, wherein invoking the skill comprises executing at least some of the programmatic commands on a computing device associated with the application;
• and
• providing, to the application, further textual content that is based on the response and a result of invoking the skill.