Cross-platform data refresh for communication process flows

An apparatus for data processing at a communication process flow management service, comprising:

• a processor;
• memory coupled with the processor;
• and
• instructions stored in the memory and executable by the processor to cause the apparatus to:
• display, at a user interface of the communication process flow management service, a set of actions associated with a communication process flow supported by the communication process flow management service, the communication process flow configured to manage communications between a tenant of a multi-tenant system that supports the communication process flow management service and a segment of users stored in a data model associated with the tenant;
• receive, at the user interface, a user input indicating a selection of the segment of users on which the communication process flow is to be executed;
• receive, from an entity segmentation service that is separate from the communication process flow management service, an indication that the segment of users on which the communication process flow is to be executed is updated via the entity segmentation service, wherein the entity segmentation service supports the data model including a plurality of users associated with the tenant and a set of attributes that are used to generate the segment of users, wherein receiving the indication is based at least in part on receiving, at the user interface, the user input indicating the selection of the segment of users;
• and
• display, at the user interface and based at least in part on receiving the indication from the entity segmentation service, a notification indicating that the segment of users is updated.

A non-transitory computer-readable medium storing code for data processing at a communication process flow management service, the code comprising instructions executable by a processor to:

• display, at a user interface of the communication process flow management service, a set of actions associated with a communication process flow supported by the communication process flow management service, the communication process flow configured to manage communications between a tenant of a multi-tenant system that supports the communication process flow management service and a segment of users stored in a data model associated with the tenant;
• receive, at the user interface of the communication process flow management service, a user input indicating a selection of the segment of users on which the communication process flow is to be executed;
• receive, from an entity segmentation service that is separate from the communication process flow management service, an indication that the segment of users on which the communication process flow is to be executed is updated via the entity segmentation service, wherein the entity segmentation service supports the data model including a plurality of users associated with the tenant and a set of attributes that are used to generate the segment of users, wherein receiving the indication is based at least in part on receiving, at the user interface, the user input indicating the selection of the segment of users;
• and
• display, at the user interface and based at least in part on receiving the indication from the entity segmentation service, a notification indicating that the segment of users is updated.