Generating a more accurate answer by artificial intelligence chatbots

A computer program product for generating a more accurate answer by an artificial intelligence chatbot, the computer program product comprising one or more computer readable storage mediums having program code embodied therewith, the program code comprising programming instructions for:

• receiving a query requesting information;
• analyzing semantics of said query;
• searching a knowledge base for a first answer to said query based on said analyzed semantics of said query;
• analyzing said first answer to extract conditions, decisions, and independent variables in said first answer, wherein said conditions are circumstances or requirements needed to make an answer valid, wherein said decisions are information used to select a response to said query, and wherein said independent variables are main actions, aspects, or headings in an answer that identify key ideas, steps, or information in said answer;
• generating and displaying said first answer including one or more of said extracted conditions, decisions, and independent variables which are highlighted in said first answer by applying a natural language processing algorithm to semantically match said conditions, decisions, and independent variables in text of said first answer for every node in a tree view of a workflow that was extracted from said first answer;
• receiving input regarding said highlighted one or more conditions, decisions, and independent variables in said first answer;
• generating a recommended query based on said received input;
• analyzing semantics of said recommended query;
• and
• searching said knowledge base for a second answer to said recommended query based on said analyzed semantics of said recommended query.

A system, comprising:

• a memory for storing a computer program for generating a more accurate answer by an artificial intelligence chatbot;
• and
• a processor connected to said memory, wherein said processor is configured to execute program instructions of the computer program comprising:
• receiving a query requesting information;
• analyzing semantics of said query;
• searching a knowledge base for a first answer to said query based on said analyzed semantics of said query;
• analyzing said first answer to extract conditions, decisions, and independent variables in said first answer, wherein said conditions are circumstances or requirements needed to make an answer valid, wherein said decisions are information used to select a response to said query, and wherein said independent variables are main actions, aspects, or headings in an answer that identify key ideas, steps, or information in said answer;
• generating and displaying said first answer including one or more of said extracted conditions, decisions, and independent variables which are highlighted in said first answer by applying a natural language processing algorithm to semantically match said conditions, decisions, and independent variables in text of said first answer for every node in a tree view of a workflow that was extracted from said first answer;
• receiving input regarding said highlighted one or more conditions, decisions, and independent variables in said first answer;
• generating a recommended query based on said received input;
• analyzing semantics of said recommended query;
• and
• searching said knowledge base for a second answer to said recommended query based on said analyzed semantics of said recommended query.