System and method for automated testing of interaction summary evaluation system

A system for testing an interaction evaluation system, the system comprising:

• a memory;
• and
• a computer processor configured to execute a process to control an e-mail application and a communications application, the communications application hosting one or more of audio and video communications;
• the process to:
• control the email application to automatically create a meeting with a plurality of simulated participants and send a meeting invitation to e-mail addresses of the simulated participants,
• simulate the meeting by providing an audio stream from the process to the communications application, the audio stream comprising a simulated conversation among the plurality of simulated participants, wherein the audio stream includes a simulation of conversation for each of the plurality of simulated participants;
• and
• wherein the processor is to cause an interaction evaluation system to provide a summary for the meeting;
• wherein the process is to evaluate the functioning of a customer relations management (CRM) system which receives the summary of the meeting from an interaction evaluation system.

A method for operating an interaction evaluation system, the method comprising:

• executing by a computer processor, a process to control an e-mail application to create a meeting and to control and a videoconferencing application to host the meeting;
• the process to:
• control the email application to automatically create the meeting with a plurality of simulated multiple participants and send a meeting invitation to e-mail addresses of the simulated participants,
• simulate the meeting by inputting an audio stream from the process to the videoconferencing application, the audio stream comprising a simulated conversation among the plurality of participants, wherein the audio stream includes a simulation of conversation for each of the plurality of simulated participants;
• and
• causing an interaction evaluation system to provide a summary for the meeting hosted by the videoconference application;
• wherein the process is to evaluate the functioning of a customer relations management (CRM) system which receives the summary of the meeting from an interaction evaluation system.