Systems and methods for unified communication platform for secure and seamless cross-channel interaction

A method for providing authentication for communication across multiple channel types, the method comprising the actions of:

• receiving at a multi-channel authenticator splitter (MCAS), a one-time password (OTP) from a first user seeking to authenticate with a second user, the OTP comprising a message content, a sending channel identification and a receiving channel identification;
• the MCAS splitting the OPT OTP into portions and transmitting the portions of the OTP across a sequence of channels to the second user;
• the second user assembling the received portions of the OTP received and assembling the portions of the OTP to obtain the complete OTP;
• the second user, in response to obtaining the complete OTP, sending a response to a mobile authenticator validator (MCAV) to validate the complete OTP;
• upon validation, a unified communication platform (UCP), communicatively coupled to the MCAS and MCAV, performing the actions of:
• establishing a communication channel between the first user and the second user;
• subsequently to establishing the communication channel:
• in response to receiving a communication transmission from an originator directed towards a recipient,
• if the received communication transmission originator is the first user and the recipient is the second user, the UCP creating a translated communication by performing any conversion necessary for the second user to understand the communication transmission from the first user;
• if the received communication transmission originator is the second user and the recipient is the first user, the UCP creating a translated communication by performing any conversion necessary for the first user to understand the communication transmission from the second user;
• and
• the UCP routing the translated communication between the first user and the second user.