Remote console diagnostic tools

A diagnostic tool configured to locally implement two or more diagnostic tests related to an on-premises patch management product operating on a defective endpoint device, the diagnostic tool comprising:

• one or more non-transitory computer-readable storage media configured to store instructions that, in response to being executed, cause a system to perform operations of endpoint diagnostics of technical issues experienced on a defective endpoint device related to an on-premises patch management product, the operations comprising:
• responsive to the launch of the diagnostic tool and without further action by a user of the defective endpoint device:
• performing a console diagnostic test, an endpoint diagnostic test, and an agent diagnostic test to validate a functionality and an application configuration relating to the defective endpoint device;
• identifying diagnostic failures and diagnostic successes resulting from the console diagnostic test, the endpoint diagnostic test, and the agent diagnostic test;
• determining suggested solutions to the diagnostic failures, the suggested solutions indicating one or more actions performable to fix the diagnostic failures;
• generating a display of a graphical user interface that depicts the results of the diagnostic tests including the diagnostic failures, the diagnostic successes, and the suggested solutions to the diagnostic failures;
• causing display of the graphical user interface at the defective endpoint device;
• and
• causing removal of the diagnostic tool from the defective endpoint device after the display of the graphical user interface is caused.

A system, comprising:

• a remote data storage device that is associated with a management software provider that develops or manages an on-premises patch management product and a diagnostic tool configured to locally implement two or more diagnostic tests related to the on-premises patch management product, wherein the diagnostic tool is hosted on the remote data storage device;
• and
• a defective endpoint device experiencing a technical issue related to the on-premises patch management product, the defective endpoint device downloads from the remote data storage device, the diagnostic tool and launch the diagnostic tool;
• responsive to the launch of the diagnostic tool and without further action by a user of the defective endpoint device, the diagnostic tool being configured to:
• perform a console diagnostic test, an endpoint diagnostic test, and an agent diagnostic test to validate a functionality and an application configuration relating to the defective endpoint device;
• identify diagnostic failures and diagnostic successes resulting from the console diagnostic test, the endpoint diagnostic test, and the agent diagnostic test;
• determine suggested solutions to the diagnostic failures, the suggested solutions indicating one or more actions performable to fix the diagnostic failures;
• generate a display of a graphical user interface that depicts the results of the diagnostic tests including the diagnostic failures, the diagnostic successes, and the suggested solutions to the diagnostic failures;
• cause display of the graphical user interface at the defective endpoint device;
• and
• cause removal of the diagnostic tool from the defective endpoint device after the display of the graphical user interface is caused.