Methods and systems to provide emergency telecommunications services to emergency personnel using voice verification

A method implemented in a communication network including an access network to provide emergency telecommunications services using voice verification, wherein the method comprises:

• receiving, by an application executed at an emergency telecommunications service system, a first call from a user device operated by an emergency personnel;
• receiving, by the application, a personal identification number associated with the emergency personnel from the user device;
• validating, by the application, the personal identification number by verifying that the personal identification number is stored at a data store in association with an active account, wherein the active account is associated with the emergency personnel;
• transmitting, by the application, a first prompt for voice verification registration to the user device;
• receiving, by the application, a denial from the user device to perform the voice verification registration in response to the first prompt;
• transmitting, by the application, a prompt for a requested destination to the user device;
• receiving, by the application, the requested destination from the user device;
• completing, by the application, a call from the user device to the requested destination using the access network;
• and
• after completing the call:
• receiving, by the application, a second call from the user device;
• determining, by the application, whether to transmit a second prompt for the voice verification registration based on a rule, wherein the rule comprises a condition based on the first prompt transmitted to the user device;
• and
• transmitting, by the application, the second prompt to the user device when the condition of the rule is met.