Systems and methods for delivering and supporting digital requests for emergency service
AssigneeRapidsos, Inc.
InventorsMichael John Martin, Riccardo Pellegrini, Nicholas Edward Horelik, William Thomas Guthrie
Life of this patent
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Abstract
Described herein are systems, devices, methods, and media for transmitting emergency alerts, emergency services requests, and emergency data associated with emergency alerts and emergency service requests to relevant parties, such monitoring centers and emergency service providers.
Claims20
An emergency management system (EMS) configured for coordinating responses to emergencies, the EMS communicatively coupled to a plurality of emergency service providers (ESPs) and comprising a memory, a network component, and at least one processor operatively coupled to the network component, the at least one processor operative to:
- receive emergency data comprising an emergency location;
- automatically determine an ESP from the plurality of ESPs to receive the emergency data based at least on the emergency location;
- transmit a digital emergency service request associated with the emergency data to the ESP, the digital emergency service request providing the ESP with one or more servicing options;
- transmit information associated with the digital emergency service request for display within a graphical user interface (GUI) accessed by the ESP;
- and
- transmit information associated with the digital emergency service request to a computer-aided dispatch (CAD) system associated with the ESP
- wherein the processor is further operative to receive an emergency data request including an identifier of the ESP, retrieve a geofence associated with an identifier of the ESP responsive to receiving the emergency data request, and identify one or more additional emergencies having locations within the geofence.
An emergency management system (EMS) configured for coordinating responses to emergencies, the EMS communicatively coupled to a plurality of emergency service providers (ESPs) and comprising a memory, a network component, and at least one processor operatively coupled to the network component, the at least one processor operative to:
- receive emergency data comprising an emergency location;
- automatically determine an ESP from the plurality of ESPs to receive the emergency data based at least on the emergency location;
- transmit a digital emergency service request associated with the emergency data to the ESP, the digital emergency service request providing the ESP with one or more servicing options;
- transmit information associated with the digital emergency service request for display within a graphical user interface (GUI) of a computer-aided dispatch (CAD) system accessed by the ESP
- wherein the one or more servicing options includes a first servicing option to claim the digital emergency service request, and the at least one processor is operative to transmit information associated with the digital emergency service request to the computer-aided dispatch (CAD) system in response to a user selecting the first servicing option to claim the digital emergency service request.
A computer-implemented method for providing emergency response assistance, the method comprising:
- receiving emergency data comprising an emergency location;
- identifying an emergency service provider (ESP) to receive the emergency data based on the emergency location;
- transmitting a digital emergency service request associated with the emergency location to the ESP,
- the digital emergency service request providing the ESP with one or more servicing options;
- transmitting the emergency data for display within a graphical user interface (GUI) accessed by the ESP;
- and
- transmitting information associated with the digital emergency service request to a computer-aided dispatch (CAD) system associated with the ESP,
- wherein the CAD system is configured to automatically establish an active or persistent communication link associated with an identifier of the ESP.
Dependencies are inferred from the claim text.