Reducing telephone network traffic through utilization of pre-call information

A system comprising:

• at least one processor;
• and
• memory storing instructions that, when executed, cause the at least one processor to be operable to:
• receive user input to initiate an assisted telephone call with an entity,
• the user input being received via a client device of a user,
• the user input identifying the entity,
• the user input identifying a task to be performed by an automated assistant and on behalf of the user during the assisted telephone call, and
• the assisted telephone call to be initiated and conducted by the automated assistant;
• in response to determining that the user input was provided by the user to initiate the assisted telephone call with the entity and prior to the automated assistant initiating the assisted telephone call with the entity:
• obtain, from one or more databases, pre-call information that is stored in association with the entity and that is related to the task to be performed by the automated assistant and on behalf of the user during the assisted telephone call, the pre-call information being previously stored in the one or more databases based on one or more previous telephone calls with the entity related to the task;
• cause the pre-call information that is stored in association with the entity and that is related to the task to be performed by the automated assistant and on behalf of the user during the assisted telephone call to be provided for presentation to the user via the client device;
• and
• cause a prompt that requests the user as to whether to cause the automated assistant to (1) proceed with initiating and conducting the assisted telephone call with the entity to perform the task on behalf of the user or (2) refrain from initiating the assisted telephone call with the entity;
• receive, from the user, and based on user consumption of the pre-call information, a user selection directed to a portion of the prompt;
• determine, based on the user selection, whether to cause the automated assistant to (1) proceed with initiating and conducting the assisted telephone call with the entity to perform the task on behalf of the user, or to cause the automated assistant to (2) refrain from initiating the assisted telephone call with the entity;
• in response to determining to cause the automated assistant to (1) proceed with initiating and conducting the assisted telephone call with the entity to perform the task on behalf of the user:
• cause the automated assistant to initiate and conduct the assisted telephone call with the entity to perform the task on behalf of the user;
• and
• in response to determining to cause the automated assistant to (2) refrain from initiating the assisted telephone call with the entity:
• cause the automated assistant to refrain from initiating the assisted telephone call with the entity.

A non-transitory computer-readable storage medium storing instructions that, when executed by at least one processor, cause the at least one processor to perform operations to:

• receive user input to initiate an assisted telephone call with an entity,
• the user input being received via a client device of a user,
• the user input identifying the entity,
• the user input identifying a task to be performed by an automated assistant and on behalf of the user during the assisted telephone call, and
• the assisted telephone call to be initiated and conducted by the automated assistant;
• in response to determining that the user input was provided by the user to initiate the assisted telephone call with the entity and prior to the automated assistant initiating the assisted telephone call with the entity:
• obtain, from one or more databases, pre-call information that is stored in association with the entity and that is related to the task to be performed by the automated assistant and on behalf of the user during the assisted telephone call, the pre-call information being previously stored in the one or more databases based on one or more previous telephone calls with the entity related to the task;
• cause the pre-call information that is stored in association with the entity and that is related to the task to be performed by the automated assistant and on behalf of the user during the assisted telephone call to be provided for presentation to the user via the client device;
• and
• cause a prompt that requests the user as to whether to cause the automated assistant to (1) proceed with initiating and conducting the assisted telephone call with the entity to perform the task on behalf of the user or (2) refrain from initiating the assisted telephone call with the entity;
• receive, from the user, and based on user consumption of the pre-call information, a user selection directed to a portion of the prompt;
• determine, based on the user selection, whether to cause the automated assistant to (1) proceed with initiating and conducting the assisted telephone call with the entity to perform the task on behalf of the user, or to cause the automated assistant to (2) refrain from initiating the assisted telephone call with the entity;
• in response to determining to cause the automated assistant to (1) proceed with initiating and conducting the assisted telephone call with the entity to perform the task on behalf of the user:
• cause the automated assistant to initiate and conduct the assisted telephone call with the entity to perform the task on behalf of the user;
• and
• in response to determining to cause the automated assistant to (2) refrain from initiating the assisted telephone call with the entity:
• cause the automated assistant to refrain from initiating the assisted telephone call with the entity.