Deriving updates to an emergency user profile from communications associated with an emergency incident

A method comprising:

• determining that an emergency service provider has received a call from a communication device of a caller;
• generating a transcript of the received call;
• determining that the caller is associated with a user profile in an emergency service information system, wherein the user profile comprises user data characterizing the caller, and wherein the user data becomes accessible to the emergency service provider based on the emergency service provider receiving the call from the communication device of the caller;
• comparing information in the transcript of the received call to the user data characterizing the caller in the emergency information system;
• based on the comparison, identifying one or more inconsistencies between the information in the transcript and the user data characterizing the user in the emergency information system;
• sending, to the communication device of the caller, a request to update the user profile associated with the caller in the emergency information system, the request including an indication of the identified one or more inconsistencies;
• receiving, from the communication device of the caller, an authorization to update the user profile associated with the caller in the emergency information system;
• and
• updating the user data characterizing the caller in the emergency information system to be consistent with the information in the transcript of the received call.

A non-transitory computer-readable storage medium comprising program instructions that, when executed by at least one processor, cause a computing device to perform a set of operations comprising:

• determining that an emergency service provider has received a call from a communication device of a caller;
• generating a transcript of the received call;
• determining that the caller is associated with a user profile in an emergency service information system, wherein the user profile comprises user data characterizing the caller, and wherein the user data becomes accessible to the emergency service provider based on the emergency service provider receiving the call from the communication device of the caller;
• comparing information in the transcript of the received call to the user data characterizing the caller in the emergency information system;
• based on the comparison, identifying one or more inconsistencies between the information in the transcript and the user data characterizing the user in the emergency information system;
• sending, to the communication device of the caller, a request to update the user profile associated with the caller in the emergency information system, the request including an indication of the identified one or more inconsistencies;
• receiving, from the communication device of the caller, an authorization to update the user profile associated with the caller in the emergency information system;
• and
• updating the user data characterizing the caller in the emergency information system to be consistent with the information in the transcript of the received call.