Frictionless authentication and monitoring

A method comprising:

• biometrically authenticating a customer to a customer identity using frictionless data;
• obtaining establishment data for the customer identity;
• deriving at least one action or at least one behavior of the customer from video analysis;
• identifying a transaction initiated by or for the customer;
• providing transaction authentication for the customer to a terminal associated with the transaction;
• monitoring and intervening in the transaction based on one or more of the customer identity, the at least one action, the at least one behavior, the establishment data, and transaction data for the transaction;
• analyzing pixels in video frames of video feeds and using a bounding box or region of interest within the pixels to track locations of the customer and extremities of the customer with a known area of an establishment based on area identifiers associated with cameras that provide the video feeds;
• and
• assembling, by an aggregator, each biometric feature detectable for the customer starting as soon as the customer is detected within the establishment, generating a current score for the assembled biometric features, comparing the current score against known scores assigned to known customers and their identities, and assigning a customer identity match to the customer when the current score is within a predefined threshold of confidence.

A method comprising:

• receiving, by a terminal, an authentication code from a server, wherein the authentication code identifies a customer and an account of the customer without customer input provided to the terminal;
• displaying, by the terminal, a transaction screen to initiate a transaction for the customer based on the authentication code;
• processing, by the terminal, the transaction;
• sending, by the terminal, transaction data to the server during the transaction;
• receiving, by the terminal, an intervention instruction from the server when the server determines an intervention is necessary based on at least one of the customer linked to the account or the transaction data;
• modifying, by the terminal, the transaction based on the intervention instruction;
• wherein the terminal comprises processing devices that are operated by employees and customers of an establishment during transactions responsive to performing electronic operations, and responsive to obtaining information or providing information;
• wherein particular transactions comprise processing actions initiated by the employees in performance of a portion of a task associated with the establishment;
• and
• storing, by the terminal, audit data that associates and tags at least one action, a customer identity, and the transaction data for a customer visit, and linking the audit data to a video indexed to the customer visit such that a reviewer can access a corresponding portion of the video associated with any questionable behavior directly from the audit data.