Providing client support for applications to software services

A method comprising, prior to submission of an in-progress application:

• receiving, by a processing device and from a client device, text input for the in-progress application to access a service, wherein the client device is prevented from accessing the service prior to the in-progress application being approved;
• accessing, by the processing device and based on the text input, user information associated with a user providing the text input;
• detecting, by the processing device, a first error associated with processing the in-progress application based on a comparison between the user information and the text input to the in-progress application by detecting a difference between the text input and the user information;
• determining, by the processing device, that the first error is associated with the text input;
• in response to determining that the first error is associated with the text input, generating, by the processing device, a recommendation for correcting the text input that indicates the difference between the text input and the user information;
• detecting, by the processing device, a second error associated with processing the in-progress application based on contextual information associated with the in-progress application;
• determining, by the processing device, that the second error is associated with a technical issue associated with the in-progress application;
• and
• automatically restarting, by the processing device, the in-progress application by generating a new instance of the in-progress application that is pre-populated with the text input received from the client device in response to determining that the second error is associated with the technical issue.

A non-transitory computer-readable medium comprising program code that is executable by a processing device for causing the processing device to, prior to submission of an in-progress application:

• receive, from a client device, text input for the in-progress application to access a service, wherein the client device is prevented from accessing the service prior to the in-progress application being approved;
• access, based on the text input, user information associated with a user providing the text input;
• detect a first error associated with processing the in-progress application based on a comparison between the user information and the text input to the in-progress application by detecting a difference between the text input and the user information;
• determine that the first error is associated with the text input;
• in response to determining that the first error is associated with the text input, generate a recommendation for correcting the text input that indicates the difference between the text input and the user information;
• detect a second error associated with processing the in-progress application based on contextual information associated with the in-progress application;
• determine that the second error is associated with a technical issue associated with the in-progress application;
• and
• in response to determining that the second error is associated with the technical issue, automatically restart the in-progress application by generating a new instance of the in-progress application that is pre-populated with the text input received from the client device.