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US 12,721,764 B2Granted
Facilitation of remote assistance for occupant in response to detection of distressed vehicle loading condition
AssigneeGM Global Technology Operations LLC
InventorsJaeyun Lee, Bonggoo Jeong, Sangyoon Keum, Gaurav Talwar, Russell A. Patenaude
Life of this patent
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Abstract
Herein, a technology is discussed that facilitates remote assistance for an occupant of a vehicle in response to the detection of distressed vehicle loading conditions during a power-assisted loading of cargo into the vehicle. The technology and techniques described herein detect a distressed condition that occurs during a power-assisted loading of cargo into a vehicle. In response to the detected condition, the technology and techniques notify a remote communications center and facilitate the assistance of an occupant in cooperation with that center.
Claims20
A method of loading cargo comprising:
- loading the cargo with a power-assisted loading system from a to-be-loaded position outside a vehicle to inside the vehicle, wherein the vehicle includes a powered tailgate, and the power-assisted loading system includes a flat sliding panel and a scissor lift;
- monitoring the loading of the cargo into the vehicle with a plurality of sensors coupled to a computer, wherein:
- the monitoring includes measuring multiple durations of multiple stages of the loading;
- and
- the multiple stages include opening the powered tailgate, moving the flat sliding panel outward from the vehicle, lowering the scissor lift, capturing the cargo in the scissor lift, raising the cargo with scissor lift, retracting the flat sliding panel into the vehicle, and closing the powered tailgate;
- detecting a distressed condition during one or more of the multiple stages of the power-assisted loading system with the computer;
- in response to the detecting of the distressed condition, notifying automatically a remote communications center remote from the vehicle of the detection of the distressed condition;
- receiving a message from the remote communications center in response to the notifying;
- and
- facilitating troubleshooting of the power-assisted loading system with the computer based on the message.
7 more elements
A non-transitory machine-readable storage medium encoded with instructions executable by one or more processors that, when executed, direct one or more processors to perform operations comprising:
- controlling a loading of cargo with a power-assisted loading system from a to-be-loaded position outside a vehicle to inside the vehicle, wherein the vehicle includes a powered tailgate, and the power-assisted loading system includes a flat sliding panel and a scissor lift;
- monitoring the loading of the cargo into the vehicle with a plurality of sensors coupled to a computer, wherein the monitoring includes:
- measuring multiple durations of multiple stages of the loading;
- and
- the multiple stages include opening the powered tailgate, moving the flat sliding panel outward from the vehicle, lowering the scissor lift, capturing the cargo in the scissor lift, raising the cargo with scissor lift, retracting the flat sliding panel into the vehicle, and closing the powered tailgate;
- detecting a distressed condition during one or more of the multiple stages of the power-assisted loading system;
- in response to the detecting of the distressed condition, notifying automatically a remote communications center remote from the vehicle of the detection of the distressed condition;
- receiving a message from the remote communications center in response to the notifying;
- and
- facilitating troubleshooting of the power-assisted loading system with the computer based on the message.
7 more elements
A method of loading cargo comprising:
- loading the cargo with a power-assisted loading system from a to-be-loaded position outside a vehicle to inside the vehicle, wherein the vehicle includes a powered tailgate, and the power-assisted loading system includes a flat sliding panel and a scissor lift;
- monitoring the loading of the cargo into the vehicle with a plurality of sensors coupled to a computer, wherein:
- the monitoring includes:
- measuring multiple durations of multiple stages of the loading;
- and
- the multiple stages include opening the powered tailgate, moving the flat sliding panel outward from the vehicle, lowering the scissor lift, capturing the cargo in the scissor lift, raising the cargo with scissor lift, retracting the flat sliding panel into the vehicle, and closing the powered tailgate;
- associating a triggering threshold of duration with each of the multiple stages of the loading in the computer;
- detecting a distressed condition during one or more of the multiple stages of the power-assisted loading system with the computer;
- in response to the detecting of the distressed condition, notifying a remote communications center remote from the vehicle of the detection of the distressed condition;
- receiving a message from the remote communications center in response to the notifying;
- and
- facilitating assistance of an occupant of the vehicle based on the message.
9 more elements
Dependencies are inferred from the claim text.