AI-based compliance and preference system
AssigneeNextiva, Inc.
InventorsPierre St-Cyr, Ran Ezerzer
Life of this patent
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Abstract
A method of providing artificial intelligence (AI) functionality to target legacy customer outreach platforms of a plurality of tenant enterprises includes storing a plurality of AI templates, each of which is associated with one or more AI routines, generating a campaign object associating one or more of the AI templates with a tenant enterprise from among the plurality of tenant enterprises, transforming a communication on a switching network associated with the tenant enterprise according to the one or more AI templates associated with the campaign object, and providing the transformed communication to a target legacy customer outreach platform of the tenant enterprise.
Claims1
A non-transitory program storage medium on which are stored instructions executable by a processor to perform operations for providing artificial intelligence (AI) functionality to target legacy customer outreach platforms of a plurality of tenant enterprises, the operations comprising:
- storing a plurality of AI templates, each of which is associated with one or more AI routines;
- generating a campaign object associating one or more of the AI templates with a tenant enterprise from among the plurality of tenant enterprises;
- associating the campaign object with a file exchange format of a target legacy customer outreach platform;
- transforming a communication on a switching network associated with the tenant enterprise according to the one or more AI templates associated with the campaign object;
- and
- providing the transformed communication to the target legacy customer outreach platform of the tenant enterprise.
Dependencies are inferred from the claim text.