System and method for identifying compliance statements from contextual indicators in content

A method comprising:

• receiving a piece of content;
• identifying one or more triggering phrases in the piece of content using a compliance model, wherein the compliance model is a large language machine learning model trained on labeled content based on a relevant phrase list;
• and
• determining if one or more compliance statements associated with the identified one or more triggering phrases are present or absent in the piece of content.

A method comprising:

• creating a relevant phrase list;
• accessing content relating to one or more agent-customer interactions;
• identifying one or more triggering phrases in the content based on the relevant phrase list;
• determining if a compliance statement associated with the one or more triggering phrases was provided in the content;
• labeling the content based on the presence or absence of a compliance statement associated with the one or more triggering phrases;
• and
• training a compliance model, wherein the compliance model is a large language machine learning model trained on labeled content based on a relevant phrase list to predict when a compliance statement should be provided.