Apparatus, system and method for emergency communications

An apparatus comprising at least one processor configured to:

• instruct transmission of end-user audio data to a remote system over a voice call, wherein the end-user audio data represents a sensed audio signal to convey speech of an end user and is transmitted in real time with respect to sensing of the audio signal;
• and
• in response to a determination that, during the voice call, the voice call is of insufficient quality, perform a messaging process, the messaging process comprising:
• presenting an audio output to the end user;
• capturing an audio response of the end user;
• and
• instructing transmission of a message to the remote system, wherein the message comprises a representation of the captured audio response, and wherein the transmission of the message is not constrained to be transmitted in real time with respect to sensing of said captured audio response;
• wherein the messaging process comprises a messaging dialogue between the end user and the remote system or a human operator of the remote system, the messaging dialogue further comprising receiving signals representative of an incoming message received from the remote system, wherein the incoming message identifies information to be presented to the end user, and instructs a corresponding audio output to the end user.