Proactive communication service event system
AssigneeZoom Communications, Inc.
InventorXu Hua Li
Life of this patent
Estimating the term…
Abstract
Proactive communication service event system includes aggregating phone data indicative of call connection quality for one or more phone devices associated with a customer of a software platform over a telephony network implemented by the software platform. A service event affecting the one or more phone devices is determined based on the aggregated phone data. The aggregated phone data and a representation of the service event is output for display within a graphical user interface. The graphical user interface is rendered at an administrator device of the customer. One or more telephony network resources, corresponding to the service event, of the customer are changed based on an input received via the graphical user interface.
Claims20
A method, comprising:
- aggregating, over a telephony network implemented by a software platform, phone data indicative of call connection quality for one or more phone devices associated with a customer of the software platform;
- determining, based on the aggregated phone data, a service event affecting the one or more phone devices;
- outputting, for display within a graphical user interface rendered at an administrator device of the customer, the aggregated phone data and a representation of the service event;
- and
- changing, based on an input received via the graphical user interface corresponding to the service event, one or more telephony network resources of the customer.
A non-transitory computer readable storage device including program instructions that, when executed by a processor cause the processor to perform operations, the operations comprising:
- aggregating, over a telephony network implemented by a software platform, phone data indicative of call connection quality for one or more phone devices associated with a customer of the software platform;
- determining, based on the aggregated phone data, a service event affecting the one or more phone devices;
- outputting, for display within a graphical user interface rendered at an administrator device of the customer, the aggregated phone data and a representation of the service event;
- and
- changing, based on an input received via the graphical user interface corresponding to the service event, one or more telephony network resources of the customer.
A system, comprising:
- a memory subsystem configured to store instructions;
- and
- processing circuitry configured to execute instructions to:
- aggregate, over a telephony network implemented by a software platform, phone data indicative of call connection quality for one or more phone devices associated with a customer of the software platform;
- determine, based on the aggregated phone data, a service event affecting the one or more phone devices;
- output, for display within a graphical user interface rendered at an administrator device of the customer, the aggregated phone data and a representation of the service event;
- and
- change, based on an input received via the graphical user interface corresponding to the service event, one or more telephony network resources of the customer.
Dependencies are inferred from the claim text.