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US 12,712,834 B2Granted
Communication session to address on-premises conditions
AssigneeZoom Communications, Inc.
InventorsPatrick John Jensen, Michael Adrian White
Life of this patent
Estimating the term…
Abstract
A server identifies a condition impacting communication services at a premises housing devices. The server transmits, to multiple devices of multiple respective administrators, a message indicating the condition. The server creates a communication session for addressing the condition. The server adds accounts associated with the multiple devices of the multiple administrators to the communication session.
Claims20
A method, comprising:
- identifying, by a device located at a premises, a condition impacting communication services at the premises;
- creating, by the device, a communication session for addressing the condition;
- adding, by the device, accounts associated with multiple devices of multiple administrators to the communication session;
- transmitting, by the device to the communication session, a message indicating the condition and including one or more selectable elements each associated with an action performed by the device for addressing the condition;
- receiving, by the device, indications of selectable elements of the one or more selectable elements from at least a threshold proportion of the multiple devices;
- and
- performing, by the device, the action associated with a most frequently indicated selectable element.
4 more elements
At least one non-transitory computer readable medium storing instructions operable to cause one or more processors to perform operations comprising:
- identifying, by a device located at a premises, a condition impacting communication services at the premises;
- creating, by the device, a communication session for addressing the condition;
- adding, by the device, accounts associated with multiple devices of multiple administrators to the communication session;
- transmitting, by the device to the communication session, a message indicating the condition and including one or more selectable elements each associated with an action performed by the device for addressing the condition;
- receiving, by the device, indications of selectable elements of the one or more selectable elements from at least a threshold proportion of the multiple devices;
- and
- performing, by the device, the action associated with a most frequently indicated selectable element.
4 more elements
A system, comprising:
- memory hardware;
- and
- processing circuitry configured to execute instructions stored in the memory hardware to:
- identify, by a device located at a premises, a condition impacting communication services at the premises;
- create, by the device, a communication session for addressing the condition;
- add, by the device, accounts associated with multiple devices of multiple administrators to the communication session;
- transmit, by the device to the communication session, a message indicating the condition and including one or more selectable elements each associated with an action performed by the device for addressing the condition;
- receive, by the device, indications of selectable elements of the one or more selectable elements from at least a threshold proportion of the multiple devices;
- and
- perform, by the device, the action associated with a most frequently indicated selectable element.
7 more elements
Dependencies are inferred from the claim text.