Cloud-based application performance management and automated recovery

A system for evaluating and managing system performance of one or more customer systems, the system comprising:

• a repository for storing one or more objects;
• a gateway communicatively coupled to a customer system, the customer system separated from a wide area network by a firewall, and including one or more computer systems and databases within a customer premises, the gateway comprising plurality of process engines and a plurality of adapters configured to translate commands and data with system applications within a customer system without deploying agents within the customer system;
• a plurality of active objects configured to implement a plurality of workflows, wherein the plurality of workflows are configured to perform at least following scheduling and determining which accounts manage the queues for the plurality of active objects to temporarily acquire and execute the request sent to the plurality of active objects;
• one or more processors communicatively coupled to the memory and the gateway, the firewall being disposed between the gateway and the one or more processors, the one or more processors and the gateway wherein the gateway being configured to cause a plurality of process engines to load the plurality of active objects in memory, further being configured to:
• detect an alert that a monitoring policy related to a monitored event for the customer system has been violated,
• automatically generate and implement a corrective action workflow, and
• deploy the corrective action workflow through at least one of the plurality of active objects, wherein the corrective action workflows are assigned metadata via inputs and intelligent toolset to classify and categorize the metadata, and wherein the corrective action workflows are catalogued in a library and converted into model parameters, and wherein the detection of the alert is based on an inference.