Multi-agent computer software framework for a conversational artificial intelligence system

A method, comprising:

• receiving, via a chat interface during a chat session between a device and a computer system, a request for performing a transaction corresponding to a first transaction type;
• selecting, from a plurality of modules, a first module for a user of the device based on the first transaction type;
• selecting, from a plurality of templates, a first template corresponding to the first module;
• providing the first template to an artificial intelligence (AI) model, wherein the first template enables the AI model to generate one or more questions that prompt the user for data usable by the first module to perform the transaction;
• transmitting the one or more questions to the device via the chat interface;
• generating, by the AI model, instructions for the first module to perform the transaction based on information extracted from the request and the data obtained from the user;
• providing, by the AI model, the instructions to the first module;
• generating, by the AI model, content for the chat session based on an output produced by the first module;
• and
• providing, by the AI model, the content to the device via the chat interface as a response to the request.

A non-transitory machine-readable medium having stored thereon machine-readable instructions executable to cause a machine to perform operations comprising:

• in response to receiving a first utterance from a device via a chat interface during a chat session, determining that the first utterance corresponds to a request for performing a transaction of a particular transaction type;
• selecting, from a plurality of computer modules, a particular computer module for performing the transaction based on the particular transaction type;
• providing a particular prompt template corresponding to the particular computer module to an artificial intelligence (AI) model, wherein the particular prompt template enables the AI model to generate a set of questions that prompts the user for data usable by the particular computer module to perform the transaction;
• transmitting the set of questions to the device via the chat interface;
• generating, by the AI model, instructions that cause the particular computer module to perform the transaction for a user of the device based on the data obtained from the user;
• generating, by the AI model, content for the chat session based on a result from the particular computer module performing the transaction;
• and
• transmitting the content to the device via the chat interface.