Electronic device, method for controlling electronic device, and image forming apparatus

A method for controlling an electronic device including a plurality of driven units, the method comprising:

• detecting a failure that occurs in the plurality of driven units;
• collating, when the failure is detected, audio collection data collected by an audio collection unit provided in the electronic device with failure audio data recording failure audio generated when the plurality of driven units are driven, and extracting a first candidate for a component that causes the failure;
• specifying a component in a driven state immediately before the failure occurs based on correspondence data, the correspondence data associating an operation received by an operation unit provided in the electronic device with a component of the driven unit that is driven when the operation is received, and an operation history that is a history of the operation received by the operation unit, and extracting the specified component as a second candidate for the component that causes the failure;
• and
• setting a candidate for the component that causes the failure based on the component extracted as the first candidate and the component extracted as the second candidate.

An image forming apparatus comprising:

• an audio collection unit;
• an operation unit configured to receive an operation;
• a plurality of driven units;
• a storage unit configured to store correspondence data associating the operation received by the operation unit with a component of the driven unit that is driven when the operation is received, an operation history that is a history of the operation received by the operation unit, and failure audio data recording failure audio generated when the plurality of driven units are driven;
• a failure detection unit configured to detect a failure that occurs in the plurality of driven units;
• and
• a candidate extraction unit configured to
• collate, when the failure detection unit detects the failure, audio collection data collected by the audio collection unit with the failure audio data, and extract a first candidate for a component that causes the failure,
• specify a component in a driven state immediately before the failure occurs based on the operation history and the correspondence data, and extract the specified component as a second candidate for the component that causes the failure, and
• set a candidate for the component that causes the failure based on the component extracted as the first candidate and the component extracted as the second candidate.