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US 12,705,118 B2Granted
Reminder engine implementing personalized reminder strategies for SAAS users
AssigneeAssured Insurance Technologies, Inc.
InventorsJustin Lewis-Weber, Theo Patt
Life of this patent
Estimating the term…
Abstract
A computing system can detect, from a user computing device, a user associated with a claim process, the claim process involving the user providing incident information corresponding to an incident to the computing system. Based on a set of response data individual to the user, the system generates an optimized reminder strategy to provide reminders to the user to complete the claim process. The system may then transmit a set of reminders to the user computing device in accordance with the optimized reminder strategy.
Claims16
A computing system comprising:
- a network communication interface, communicatively coupled to a data network;
- one or more processors, communicatively coupled to the network communication interface;
- and
- a memory, communicatively coupled to the one or more processors and storing instructions that, when executed by the one or more processors, cause the computing system to:
- provide an interactive interface to a computing device of a user, the interactive interface enabling the user to provide incident information corresponding to an incident that is subject to a claim process to the computing system;
- implement, via the interactive interface, an adaptive content flow to prompt the user for responses, and to guide the user in performing one or more tasks for providing information about the incident;
- execute a machine-learning engagement monitoring model to monitor an engagement level of the user in providing responses and performing the one or more tasks;
- generate, based on the machine-learning engagement monitoring model, an optimized reminder strategy to provide reminders to the user to complete at least a portion of the claim process, the optimized reminder strategy being tuned for a communication type and a cadence that is determined, through execution of the machine-learning engagement monitoring model, to be effective in inducing responsiveness from the user;
- and
- transmit, over the data network, a set of reminders for facilitating the user in completing at least the portion of the claim process, to the user computing device in accordance with the optimized reminder strategy.
7 more elements
A non-transitory computer readable medium storing instructions that, when executed by one or more processors of a computing system, cause the computing system to:
- provide an interactive interface to a computing device of a user, the interactive interface enabling the user to provide incident information corresponding to an incident that is subject to a claim process to the computing system;
- implement, via the interactive interface, an adaptive content flow to prompt the user for responses, and to guide the user in performing one or more tasks for providing information about the incident;
- execute a machine-learning engagement monitoring model to monitor an engagement level of the user in providing responses and performing the one or more tasks;
- generate, based on the machine-learning engagement monitoring model, an optimized reminder strategy to provide reminders to the user to complete at least a portion of the claim process, the optimized reminder strategy being tuned for a communication type and a cadence that is determined, through execution of the machine-learning engagement monitoring model, to be effective in inducing responsiveness from the user;
- and
- transmit, over a data network, a set of reminders for facilitating the user in completing at least the portion of the claim process, to the user computing device in accordance with the optimized reminder strategy.
3 more elements
A computer-implemented method for generating personalized reminder strategies, the method being performed by one or more processors of a computing system and comprising:
- providing an interactive interface to a computing device of a user, the interactive interface enabling the user to provide incident information corresponding to an incident that is subject to a claim process to the computing system;
- implementing, via the interactive interface, an adaptive content flow to prompt the user for responses, and to guide the user in performing one or more tasks for providing information about the incident;
- executing a machine-learning engagement monitoring model to monitor an engagement level of the user in providing responses and performing the one or more tasks;
- generating, based on the machine-learning engagement monitoring model, an optimized reminder strategy to provide reminders to the user to complete at least a portion of the claim process, the optimized reminder strategy being tuned for a communication type and a cadence that is determined, through execution of the machine-learning engagement monitoring model, to be effective in inducing responsiveness from the user;
- and
- transmitting, over a data network, a set of reminders for facilitating the user in completing at least the portion of the claim process, to the user computing device in accordance with the optimized reminder strategy.
3 more elements
Dependencies are inferred from the claim text.