Multi-vehicle remote assistance

A system comprising:

• at least one memory;
• and
• at least one processor coupled to the at least one memory, the at least one processor configured to:
• receive, from a first autonomous vehicle, a first request for remote assistance due to a first stuck condition;
• receive, from a second autonomous vehicle, a second request for remote assistance due to a second stuck condition;
• identify a first context of the first autonomous vehicle and a second context of the second autonomous vehicle;
• determine a grouping factor based on the first context and the second context, to group the first request for remote assistance associated with the first autonomous vehicle and the second request for remote assistance associated with the second autonomous vehicle, the grouping factor based on a similarity between the first stuck condition and the second stuck condition, and based on a similarity between a first action determined to address the first stuck condition and a second action determined to address the second stuck condition, wherein the first context comprises a first path and the second context comprises a second path;
• determine, based on the grouping factor, whether a single remote operator is capable of providing remote assistance to the first autonomous vehicle and the second autonomous vehicle based on a determination that the first path intersects the second path;
• and
• based on determining that the single remote operator is capable of providing the remote assistance, assign a remote assistance operator to provide sequential assistance to the first autonomous vehicle associated with the first request for remote assistance and the second autonomous vehicle associated with the second request for remote assistance, and provide an interface configured to display to the single remote operator a remote assistance map of an area including the first autonomous vehicle and the second autonomous vehicle and a projected path of the first autonomous vehicle and the second autonomous vehicle.

Non-transitory computer-readable storage medium comprising at least one instruction for causing a computer or processor to:

• receive, from a first autonomous vehicle, a first request for remote assistance due to a first stuck condition;
• receive, from a second autonomous vehicle, a second request for remote assistance due to a second stuck condition;
• identify a first context of the first autonomous vehicle and a second context of the second autonomous vehicle;
• determine a grouping factor based on the first context and the second context, to group the first request for remote assistance associated with the first autonomous vehicle and the second request for remote assistance associated with the second autonomous vehicle, the grouping factor based on a similarity between the first stuck condition and the second stuck condition, and based on a similarity between a first action determined to address the first stuck condition and a second action determined to address the second stuck condition, wherein the first context comprises a first path and the second context comprises a second path;
• determine, based on the grouping factor, whether a single remote operator is capable of providing remote assistance to the first autonomous vehicle and the second autonomous vehicle based on a determination that the first path intersects the second path;
• and
• based on determining that the single remote operator is capable of providing the remote assistance, enable a remote assistance operator to provide sequential assistance to the first autonomous vehicle associated with the first request for remote assistance and the second autonomous vehicle associated with the second request for remote assistance, and provide an interface configured to display to the single remote operator a remote assistance map of an area including the first autonomous vehicle and the second autonomous vehicle and a projected path of the first autonomous vehicle and the second autonomous vehicle.