Server apparatus, assistance method, and non-transitory computer-readable recording medium
AssigneeNEC Corporation
InventorMasaya Tanaka
Life of this patent
Estimating the term…
Abstract
A server apparatus includes: an instructing unit that prompts a reporting device to transmit information showing a situation of a site where an event to be reported has occurred, upon receipt of a call from the reporting device; an assistance information transmitting unit that transmits assistance information for assisting a caller operating the reporting device, to the reporting device; and an acquiring unit that acquires the information showing the situation of the site from the reporting device.
Claims14
A server apparatus comprising:
- at least one memory configured to store instructions;
- and
- at least one processor configured to execute the instructions to:
- prompt a reporting device to transmit information showing a situation of a site where an event to be reported has occurred, upon receipt of a call from the reporting device;
- transmit, to the reporting device, assistance information for assisting a caller operating the reporting device;
- acquire the information showing the situation of the site from the reporting device;
- acquire image data as the information showing the situation of the site;
- transmit, to the reporting device, the assistance information for assisting acquisition of the image data;
- and
- transmit, to the reporting device, shooting situation explanation information instructing to output a fact that the image data is being acquired by the reporting device upon request.
An assistance method by an information processing apparatus, the assistance method comprising:
- prompting a reporting device to transmit information showing a situation of a site where an event to be reported has occurred, upon receipt of a call from the reporting device;
- transmitting assistance information for assisting a caller operating the reporting device, to the reporting device;
- acquiring the information showing the situation of the site from the reporting device;
- acquiring image data as the information showing the situation of the site;
- when transmitting the assistance information to the reporting device, transmitting, to the reporting device, the assistance information for assisting in acquiring the image data;
- and
- when transmitting the assistance information to the reporting device, transmitting, to the reporting device, shooting situation explanation information instructing to output a fact that the image data is being acquired upon request.
A non-transitory computer-readable recording medium having a program recorded thereon, the program comprising instructions for causing an information processing apparatus to realize processes comprising:
- prompting a reporting device to transmit information showing a situation of a site where an event to be reported has occurred, upon receipt of a call from the reporting device;
- transmitting assistance information for assisting a caller operating the reporting device, to the reporting device;
- acquiring the information showing the situation of the site from the reporting device;
- acquiring image data as the information showing the situation of the site;
- when transmitting the assistance information to the reporting device, transmitting the assistance information for assisting in acquiring the image data, to the reporting device;
- and
- when transmitting the assistance information to the reporting device, transmitting shooting situation explanation information instructing to output a fact that the image data is being acquired upon request, to the reporting device.
Dependencies are inferred from the claim text.