Real-time call quality monitoring and mitigation via webhooks
AssigneeVoxology Integrations, Inc.
InventorsJustin Newman, Sam Melvin
Life of this patent
Estimating the term…
Abstract
Techniques for real-time call quality monitoring and mitigation via webhooks are provided. In some aspects, a quality monitoring and mitigation system includes a processor configured to obtain call quality data for a call between a first telephone and a second telephone and analyze the call quality data to detect one or more call quality indicators. The processor is further configured to detect a call quality issue based on the one or more call quality indicators and implement a mitigation strategy for the call quality issue.
Claims21
A quality monitoring and mitigation system, comprising:
- an electronic processor;
- and
- a non-transitory computer-readable memory having stored thereon instructions that, when executed by the processor, cause the processor to:
- obtain call quality data for a call between a first telephone and a second telephone;
- analyze the call quality data to detect one or more call quality indicators;
- detect a call quality issue using the one or more call quality indicators;
- select a mitigation strategy for the call quality issue from among a set of mitigation strategies, the set of mitigation strategies comprising:
- i) transferring the call from the first telephone to a third telephone, and ii) transferring a conference call connecting the first telephone and the second telephone from a first conference bridge to a second conference bridge;
- and
- implement the selected mitigation strategy.
A computer-implemented method for quality monitoring and mitigation system, the method comprising:
- obtaining call quality data for a call between a first telephone and a second telephone;
- analyzing the call quality data to detect one or more call quality indicators;
- detecting a call quality issue using the one or more call quality indicators;
- selecting a mitigation strategy for the call quality issue from among a set of mitigation strategies, the set of mitigation strategies comprising:
- i) transferring the call from the first telephone to a third telephone, and ii) transferring a conference call connecting the first telephone and the second telephone from a first conference bridge to a second conference bridge;
- and
- implementing the selected mitigation strategy for the call quality issue.
A non-transitory computer-readable medium having stored therein instructions that, when executed by an electronic processor, cause the processor to:
- obtain call quality data for a call between a first telephone and a second telephone;
- analyze the call quality data to detect one or more call quality indicators;
- detect a call quality issue based on the one or more call quality indicators;
- select a mitigation strategy for the call quality issue from among a set of mitigation strategies, the set of mitigation strategies comprising:
- i) transferring the call from the first telephone to a third telephone, and ii) transferring a conference call connecting the first telephone and the second telephone from a first conference bridge to a second conference bridge;
- and
- implement the selected mitigation strategy for the call quality issue.
Dependencies are inferred from the claim text.