Systems and methods for incident reporting from secured devices

A computer program product comprising:

• a computer readable storage medium readable by one or more processors and storing instructions for execution by the one or more processors for performing a method comprising:
• detecting an incident on a secured IoT device that disrupts normal operations by the secured IoT device, wherein the secured IoT device during the normal operations is operatively coupled to a digital communication network;
• collecting a preconfigured set of incident data relevant to the incident from the secured IoT device;
• encrypting the incident data resulting from the collecting based on a preselected cryptosystem;
• generating an encoded incident report by use of a Uniform Resource Locator (URL) to a technical support server and the incident data from the encrypting as encoded into characters, wherein the characters of the URL contain encrypted incident data to be conveyed to the technical support server, wherein the technical support server is operatively coupled to the digital communication network;
• and
• producing the encoded incident report in a QR code and a request to scan the QR code via one or more output interface of the secured IoT device to thereby have the encoded incident report sent to the technical support server by a reporter device come in contact with the QR code based on that the reporter device is operatively coupled to the digital communication network.

A system comprising:

• a memory;
• one or more processors in communication with the memory;
• and
• program instructions executable by the one or more processors via the memory to perform a method comprising:
• detecting an incident on a secured IoT device that disrupts normal operations by the secured IoT device, wherein the secured IoT device during the normal operations is operatively coupled to a digital communication network;
• collecting a preconfigured set of incident data relevant to the incident from the secured IoT device;
• encrypting the incident data resulting from the collecting based on a preselected cryptosystem;
• generating an encoded incident report to a technical support server as a service ticket to a service management tool, and the incident data from the encrypting as encoded into characters, wherein the characters of the service ticket contain encrypted incident data to be conveyed to the technical support server, wherein the technical support server and the service management tool are operatively coupled to the digital communication network;
• and
• automatically submitting the encoded incident report as the service ticket to the service management tool via the digital communication network.