Streamlining and customizing users troubleshooting workflow

A method comprising:

• obtaining, by a processor and from a sensor associated with a device, a first input indicating a device experiencing an error, and the error experienced by the device,
• wherein the device includes a heavy-duty vehicle;
• obtaining, by the processor, an indication of a plurality of user groups solving a plurality of errors previously experienced by a plurality of devices,
• wherein the plurality of user groups are created according to a first multiplicity of user attributes including geographic location and demographic information associated with the plurality of user groups,
• wherein the demographic information associated with the plurality of user groups includes age, gender or education;
• obtaining by the processor, second multiplicity of user attributes associated with a user solving the error experienced by the device,
• wherein the second multiplicity of user attributes includes geographic location and demographic information associated with the user,
• wherein the demographic information associated with the user includes age, gender or education;
• based on the first multiplicity of user attributes and second multiplicity of user attributes, assigning, by the processor, the user solving the error experienced by the device into a particular group among the plurality of user groups;
• based on the first input and the particular group to which the user solving the error experienced by the device belongs, providing, by the processor a first plurality of relevance indicators and a first plurality of troubleshooting procedures,
• wherein a troubleshooting procedure among the first plurality of troubleshooting procedures indicates a test to perform or a repair step,
• wherein a relevance indicator among the first plurality of relevance indicators is associated with the troubleshooting procedure among the first plurality of troubleshooting procedures, and
• wherein the first plurality of relevance indicators includes different relevance indicators, and
• wherein the first plurality of relevance indicators indicates a first troubleshooting procedure to perform next;
• receiving, by the processor, a second input including a performed troubleshooting procedure among the first plurality of troubleshooting procedures;
• receiving by the processor an indication of a result associated with the performed troubleshooting procedure;
• and
• based on the indication of the result associated with the performed troubleshooting procedure, generating, by the processor, a second plurality of relevance indicators associated with a second plurality of troubleshooting procedures,
• wherein the second plurality of relevance indicators indicates a second troubleshooting procedure to perform next.

A system comprising:

• at least one hardware processor;
• and
• at least one non-transitory memory storing instructions, which, when executed by the at least one hardware processor, cause the system to:
• obtain, from a sensor associated with a device a first input indicating a device experiencing an error, and the error experienced by the device,
• wherein the device includes a heavy-duty vehicle;
• obtain an indication of a plurality of user groups solving a plurality of errors previously experienced by a plurality of devices,
• wherein the plurality of user groups are created according to a first multiplicity of user attributes including geographic location and demographic information associated with the plurality of user groups,
• wherein the demographic information associated with the plurality of user groups includes age, gender or education;
• obtain second multiplicity of user attributes associated with a user solving the error experienced by the device,
• wherein the second multiplicity of user attributes includes geographic location and demographic information associated with the user,
• wherein the demographic information associated with the user includes age, gender or education;
• based on the first multiplicity of user attributes and second multiplicity of user attributes, assign the user solving the error experienced by the device into a particular group among the plurality of user groups;
• based on the first input and the particular group to which the user solving the error experienced by the device belongs, provide a first plurality of relevance indicators and a first plurality of troubleshooting procedures,
• wherein a troubleshooting procedure among the first plurality of troubleshooting procedures indicates a test to perform or a repair step,
• wherein a relevance indicator among the first plurality of relevance indicators is associated with the troubleshooting procedure among the first plurality of troubleshooting procedures, and
• wherein the first plurality of relevance indicators includes different relevance indicators, and
• wherein the first plurality of relevance indicators indicates a first troubleshooting procedure to perform next;
• receive a second input including a performed troubleshooting procedure among the first plurality of troubleshooting procedures;
• receive an indication of a result associated with the performed troubleshooting procedure;
• and
• based on the indication of the result associated with the performed troubleshooting procedure, generate a second plurality of relevance indicators associated with a second plurality of troubleshooting procedures,
• wherein the second plurality of relevance indicators indicates a second troubleshooting procedure to perform next.