Automatic in-store subscriber device detection and processing

A method performed by a mobile expert user equipment at a retail store associated with a telecommunications service provider, comprising:

• receiving, by the mobile expert user equipment, an authentication message from a subscriber user equipment via a Wi-Fi direct connection, wherein the authentication message indicates that the subscriber user equipment is authenticated through a subscription account application on the subscriber user equipment;
• receiving, by the mobile expert user equipment, subscriber data describing a subscriber associated with the subscriber user equipment from the subscriber user equipment via the Wi-Fi direct connection or from a server located in a core network, wherein the subscriber user equipment is located within a coverage area associated with the retail store;
• transmitting, by the mobile expert user equipment to a queue display device, an instruction to add the subscriber to a service queue of the retail store;
• and
• displaying, on a user interface of the mobile expert user equipment, at least one of the subscriber data or a subscriber specific prompt.

A server located in a core network and coupled to a subscriber user equipment and a mobile expert user equipment, comprising:

• a non-transitory memory configured to store instructions;
• and
• a processor coupled to memory and configured to execute the instructions, which cause the processor to be configured to:
• receive an authentication message from the subscriber user equipment in response to the subscriber user equipment being located within a coverage area associated with a retail store, wherein the subscriber user equipment is associated with a subscriber of the telecommunications service provider,
• obtain subscriber data associated with the subscriber user equipment from a data store coupled to the server, and
• transmit, to the mobile expert user equipment, at least one of the subscriber data, an indication that the subscriber is authenticated, or an instruction to add the subscriber to a service queue of the retail store, wherein the subscriber is added to the service queue of the retail store in response to receipt of the at least one of the subscriber data, the indication that the subscriber is authenticated, or the instruction to add the subscriber to the service queue.