Agent application for managing information technology infrastructures

A system comprising:

• one or more data processors;
• and
• a non-transitory computer readable storage medium containing instructions which, when executed on the one or more data processors, cause the one or more data processors to perform operations comprising:
• receiving, from a first server of an information technology infrastructure management system, a payload comprising a set of parameters, wherein the set of parameters include information that identifies that an update of an agent application is available, and wherein the agent application is configured to receive one or more instructions from the first server for configuring one or more network resources of a private information technology infrastructure;
• parsing the set of parameters of the payload to determine that the update of the agent application is available;
• requesting, from a second server of the information technology infrastructure management system, an updated component for modifying one or more functions of the agent application, the updated component including a plug-in component configured to replace an existing component of the agent application;
• receiving, from the second server of the information technology infrastructure management system, the updated component;
• deactivating the existing component of the agent application that corresponds to the updated component;
• replacing the existing component of the agent application with the updated component received from the second server, wherein one or more other components of the agent application continue operating, the one or more other components including a host component implementing a command-line interface (CLI) process;
• and
• activating the updated component thereby facilitating the agent application to use the one or more modified functions for reconfiguring the one or more network resources of the private information technology infrastructure,
• wherein the agent application verifies that updated component using a cryptographic signature associated with the updated component prior to replacing the component, and wherein the updated component is executed in a sandboxed environment within the agent application to isolate the updated component from the one or more other components during activation.

A computer-program product tangibly embodied in a non-transitory machine-readable storage medium, including instructions configured to cause one or more data processors to perform operations comprising:

• receiving, from a first server of an information technology infrastructure management system, a payload comprising a set of parameters, wherein the set of parameters include information that identifies that an update of an agent application is available, and wherein the agent application is configured to receive one or more instructions from the first server for configuring one or more network resources of a private information technology infrastructure;
• parsing the set of parameters of the payload to determine that the update of the agent application is available;
• requesting, from a second server of the information technology infrastructure management system, an updated component for modifying one or more functions of the agent application, the updated component including a plug-in component configured to replace an existing component of the agent application;
• receiving, from the second server of the information technology infrastructure management system, the updated component;
• deactivating the existing component of the agent application that corresponds to the updated component;
• replacing the existing component of the agent application with the updated component received from the second server, wherein one or more other components of the agent application continue operating, the one or more other components including a host component implementing a command-line interface (CLI) process;
• and
• activating the updated component thereby facilitating the agent application to use the one or more modified functions for reconfiguring the one or more network resources of the private information technology infrastructure,
• wherein the agent application verifies that updated component using a cryptographic signature associated with the updated component prior to replacing the component, and wherein the updated component is executed in a sandboxed environment within the agent application to isolate the updated component from the one or more other components during activation.