Systems and methods for establishing shared trust between a primary client user and recipient agent user

An apparatus, including a client device, for establishing shared trust with an agent device used by an agent user for a current communication, the apparatus comprising:

• communications hardware of the client device configured to:
• provide, via a mobile application of the client device, a logon request for a client user account associated with a client user to a system device;
• and
• authentication circuitry of the client device configured to:
• in an instance in which the logon request was successfully authenticated, determine, using the mobile application of the client device, an authentication sequence code;
• wherein the communications hardware of the client device is further configured to:
• cause the authentication sequence code to be provided to the agent device used by the agent user, and
• receive a shared trust decision message from the system device, wherein (a) the shared trust decision message is indicative of a verification status for the current communication and (b) the verification status is determined based on a candidate authentication sequence code received by the system device from the agent device.

A computer program product for establishing shared trust with an agent device used by an agent user for a current communication, the computer program product comprising at least one non-transitory computer-readable storage medium storing software instructions that, when executed, cause an apparatus including a client device to:

• provide, via a mobile application of the client device, a logon request for a client user account associated with a client user to a system device;
• in an instance in which the logon request was successfully authenticated, determine, using the mobile application of the client device, an authentication sequence code;
• cause the authentication sequence code to be provided to the agent device associated with the agent user;
• and
• receive a shared trust decision message from the system device, wherein (a) the shared trust decision message is indicative of a verification status for the current communication and (b) the verification status is determined based on a candidate authentication sequence code received by the system device from the agent device.