Automated telecommunication session adjustment based on identified emotional states

At least one non-transitory computer readable storage medium comprising a set of instructions, which when executed by a computing system, cause the computing system to:

• provide first content to a first computing device to be presented on the first computing device as part of a telecommunication session associated with a first user;
• receive telecommunication data from the first computing device as part of the telecommunication session;
• identify a user characteristic of the first user based on the telecommunication data, wherein the user characteristic is associated with the first content presented on the first computing device, wherein the user characteristic is one or more of a physical characteristic of the first user or an audio characteristic of the first user;
• measure an emotional response of the first user based on the user characteristic;
• automatically adjust a parameter of the telecommunication session based on the emotional response;
• identify a category of the first content;
• determine a level of understanding of the category by the first user;
• determine one or more of second content to be presented to the first user based on the level of understanding and the user characteristic, or third content to be presented to a second user associated with the telecommunication session based on the level of understanding and the user characteristic;
• and
• provide one or more of the second content to the first computing device, or the third content to a second computing device associated with the second user.

A method comprising:

• providing first content to a first computing device to be presented on the first computing device as part of a telecommunication session associated with a first user;
• receiving telecommunication data from the first computing device as part of the telecommunication session;
• identifying a user characteristic of the first user based on the telecommunication data, wherein the user characteristic is associated with the first content presented on the first computing device, wherein the user characteristic is one or more of a physical characteristic of the first user or an audio characteristic of the first user;
• measuring an emotional response of the first user based on the user characteristic;
• automatically adjusting a parameter of the telecommunication session based on the emotional response;
• identifying a category of the first content;
• determining a level of understanding of the category by the first user;
• determining one or more of second content to be presented to the first user based on the level of understanding and the user characteristic, or third content to be presented to a second user associated with the telecommunication session based on the level of understanding and the user characteristic;
• and
• providing one or more of the second content to the first computing device, or the third content to a second computing device associated with the second user.