Information processing device

An information processing device comprising:

• a control unit configured to
• receive information indicating that a specific user in a specific vehicle is requesting a start of a telephone conversation with an operator, and specific information including at least one of information on details of an interaction between the specific user and a specific device mounted on the specific vehicle before the specific user requests the telephone conversation and information on a status of the specific vehicle before the specific user requests the start of the telephone conversation;
• presume details of the telephone conversation desired by the specific user based on the specific information;
• determine, among a plurality of operators, a specific operator associated with the presumed details of the telephone conversation;
• and
• connect a first device for the specific user to make the telephone conversation with the specific operator and a second device for the specific operator to make the telephone conversation with the specific user, wherein
• the control unit is configured to presume the details of the telephone conversation desired by the specific user based on the specific information and a trained model that has been trained about relationships between at least one of details of interactions between a plurality of users and devices mounted on vehicles of the users before the users request a start of telephone conversations with the operators and statuses of the vehicles of the users before the users request the start of the telephone conversations with the operators, and details of the telephone conversations that have been made afterwards.