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US 12,675,353 B2Granted
Systems and methods for reporting diagnostic information in a data reading system
AssigneeDatalogic IP Tech S.R.L.
InventorsQuinn William McHie, Emmett Burke Hale
Life of this patent
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Abstract
The disclosure relates to a data reading system operable for obtaining and decoding data from items processed by a customer in a retail transaction, where the data reading system is further operable to identify an occurrence of a performance anomaly impacting operation of the data reading system and to communicate the performance anomaly to a user together with instructions for resolving the anomaly. The communication is presented to the user via a display and may include any of a video, audio, or text format to clearly communicate the details of the issue and the instructions for resolution.
Claims20
A data reading system comprising:
- a housing supporting a scan window;
- one or more data readers disposed within the housing, each data reader having a field-of-view directed through the scan window, wherein each data reader is operable to capture an item image of an item as the item passes across the scan window;
- an external display disposed outside of the housing;
- and
- a processor operable to receive the item image from at least one of the one or more data readers for the item and determine the item from image analysis of the item image by the processor, the processor in operable communication with the external display, wherein the processor is further configured to:
- detect an occurrence of a performance anomaly associated with a-monitoring one or more performance characteristics impacting an operational parameter of the data reading system;
- obtain circumstantial performance data associated with operational performance of one or more components of the data reading system, the circumstantial performance data recorded at a time corresponding to the occurrence of the performance anomaly, wherein the circumstantial performance data includes one or more of a system clock speed, a component temperature, a memory usage, or a CPU load recorded at the time of detecting the performance anomaly;
- retrieve diagnostic information indicative of the performance anomaly;
- retrieve guidance information for resolving the performance anomaly, wherein a generative AI engine is configured to produce an AI generated output of audio, video, and/or text as the guidance information containing instructional content for how a user is to resolve the performance anomaly based on the generative AI engine receiving the diagnostic information and the circumstantial performance data as inputs;
- communicate the diagnostic information and the guidance information in one or more of a video format, an audio format, an image format, or a text format over an output channel of the data reading system to the external display, wherein one or both of the diagnostic information and the guidance information are presented on the external display;
- receive input for resolving the performance anomaly;
- and
- execute instructions for resolving the performance anomaly by modifying the data reading system in response to receiving the input.
10 more elements
A method of communicating and resolving a performance anomaly in a data reading system, the method comprising:
- detecting, via image analysis by a processor, an occurrence of the performance anomaly associated with monitoring one or more performance characteristics impacting operation of the data reading system;
- obtaining circumstantial performance data associated with operational performance of one or more components of the data reading system, the circumstantial performance data recorded at a time corresponding to the occurrence of the performance anomaly, wherein the circumstantial performance data includes one or more of a system clock speed, a component temperature, a memory usage, or a CPU load recorded at the time of detecting the performance anomaly;
- communicating, via the processor, a performance signal to a user indicating that the occurrence of the performance anomaly has been identified;
- retrieving, via the processor, diagnostic information for identifying the performance anomaly;
- retrieving, via the processor, guidance information for resolving the performance anomaly based on the diagnostic information, wherein a generative AI engine is configured to produce an AI generated output of audio, video, and/or text as the guidance information containing instructional content for how the user is to resolve the performance anomaly based on the generative AI engine receiving the diagnostic information and the circumstantial performance data as inputs;
- communicating, via the processor, the diagnostic information and the guidance information to an external display;
- presenting, via the external display, the diagnostic information and the guidance information based on the performance anomaly;
- receiving, via the processor, input from the user for resolving the performance anomaly;
- and
- executing instructions for resolving, via the processor, the performance anomaly by modifying the data reading system based on the received input.
7 more elements
Dependencies are inferred from the claim text.