Image forming system, diagnostic apparatus, and image forming apparatus

A diagnostic apparatus comprising one or more processors and one or more memory devices configured to store one or more programs, wherein the one or more programs, when executed by the one or more processors, cause the one or more processors to function as:

• a collection unit configured to collect data of operation sounds of an image forming apparatus, wherein a plurality of replaceable components is in a first area in the image forming apparatus, and wherein the first area includes a plurality of second areas, each of the plurality of second areas including a replaceable component among the plurality of replaceable components in the first area;
• and
• an identification unit configured to detect a defect occurring in the image forming apparatus based on the data, identify that a location of the defect is in the first area, based on the data, and in a case where it is possible to identify that the location of the defect is in a second area included in the first area based on the data after the location of the defect has been identified as being in the first area, further identify the second area;
• and
• a reporting unit configured to, in a case where the identification unit identifies the second area, report to a display apparatus such that the display apparatus displays information indicating that the defect is in the second area, and in a case where the identification unit does not identify the second area and identifies the first area, report to the display apparatus such that the display apparatus displays information indicating that the defect is in the first area.

An image forming apparatus comprising one or more processors and one or more memory devices configured to store one or more programs, wherein the one or more programs, when executed by the one or more processors, cause the one or more processors to function as:

• a collection unit configured to collect data of operation sounds of the image forming apparatus, wherein a plurality of replaceable components is in a first area in the image forming apparatus, and wherein the first area includes a plurality of second areas, each of the plurality of second areas including a replaceable component among the plurality of replaceable components in the first area;
• and
• an identification unit configured to detect a defect occurring in the image forming apparatus based on the data, identify that a location of the defect is in the first area based on the data, and in a case where it is possible to identify that the location of the defect is in a second area included in the first area based on the data after the location of the defect has been identified as being in the first area, further identify the second area;
• and
• a reporting unit configured to, in a case where the identification unit identifies the second area, report to a display apparatus such that the display apparatus displays information indicating that the defect is in the second area, and in a case where the identification unit does not identify the second area and identifies the first area, report to the display apparatus such that the display apparatus displays information indicating that the defect is in the first area.