System and method for electronic notification in institutional communications
AssigneeValue-Added Communications, Inc.
InventorSerge Seyfetdinov
Life of this patent
Estimating the term…
Abstract
Disclosed is a multi-mode communication notification system and method for improving communication between an inmate and a third party by enabling a third party to send a web-initiated contact request for a specific inmate and further allowing the inmate to check his/her contact requests or be automatically notified of contact requests. Additionally, the system electronically notifies the third party when the specific inmate has been notified of the contact request. Further, the system notifies the third party if they have missed a call from the specific inmate.
Claims18
A call management system for a correctional institute, comprising:
- one or more processors configured to:
- receive a call attempt from an external caller directed to an inmate;
- identify the external caller;
- determine whether the inmate is available to receive the call;
- in response to the determining that the inmate is available to receive the call:
- determine, from the identification, whether the external caller is entitled to privileged communication, the privileged communication being legally protected from monitoring and/or recording;
- connect the external caller and the inmate in a communication;
- and
- at least one of monitor and record the communication based on whether the external caller is entitled to privileged communication;
- and
- in response to determining that the inmate is unavailable to receive the call:
- receive a voice message and a call notification flag from the external caller, the call notification flag indicating whether the external caller wishes to be separately notified of a missed call attempt from the inmate;
- perform a content review of the voice message in response to determining that the external caller is not entitled to privileged communication and preventing a content review of the voice message in response to determining that the external caller is entitled to privileged communication;
- and
- transmit a notification to the inmate.
A call management method, comprising:
- receiving a call attempt from an external caller directed to an inmate;
- identifying the external caller;
- determining whether the inmate is available to receive the call;
- in response to the determining that the inmate is available to receive the call:
- determining, from the identification, whether the external caller is entitled to privileged communication, the privileged communication being legally protected from monitoring and/or recording;
- connecting the external caller and the inmate in a communication;
- and
- at least one of monitoring and recording the communication based on whether the external caller is entitled to privileged communication;
- and
- in response to determining that the inmate is unavailable to receive the call:
- receiving a voice message and a call notification flag from the external caller, the call notification flag indicating whether the external caller wishes to be separately notified of a missed call attempt from the inmate;
- performing a content review of the voice message in response to determining that the external caller is not entitled to privileged communication and preventing a content review of the voice message in response to determining that the external caller is entitled to privileged communication;
- and
- transmitting a notification to the inmate.
Dependencies are inferred from the claim text.