System and method of action-based navigation visualization for supply chain planners and specially-abled users

A computer-implemented method for responding to requests using a conversation engine, comprising:

• accessing, by a computer comprising a processor and memory, a user interface via a client system;
• providing, by the computer, a user input to a natural language processing engine;
• decoding, by the computer, the user input by determining an intent and information associated with the intent, wherein the user input is interpreted according to one or more meta-classes, and wherein the one or more meta-classes comprise one or more of:
• recognize, overview, select, enter and initiate;
• searching, by the computer, a knowledge base for a definition of the determined intent;
• receiving, by the computer, a response from the knowledge base;
• and
• providing, by the computer, a natural language response to the conversation engine for display by the user interface.

A non-transitory computer-readable storage medium embodied with software for responding to requests using a conversation engine, the software when executed by a computer is configured to:

• access a user interface via a client system;
• provide a user input to a natural language processing engine;
• decode the user input by determining an intent and information associated with the intent, wherein the user input is interpreted according to one or more meta-classes, and wherein the one or more meta-classes comprise one or more of:
• recognize, overview, select, enter and initiate;
• search a knowledge base for a definition of the determined intent;
• receive a response from the knowledge base;
• and
• provide a natural language response to the conversation engine for display by the user interface.