Multi-function device (MFD) system configured to provide a real-time help to a user

Abstract

A multi-function device (MFD) (100) configured to provide real-time help feedback to a user, comprising: one or more MFD sensors (390) configured to obtain MFD sensor data; a processor (320) configured to: (i) automatically receive MFD monitoring data, the MFD monitoring data comprising MFD sensor data and user input data to an MFD, the user input data comprising a request for assistance with a component of the MFD; (ii) automatically detect, from the received MFD monitoring data, an anomaly in one or more of the one or more MFDs; (iii) automatically identify, by a trained support model analyzing the detected anomaly, a solution to the detected anomaly; and a user interface (340) configured to automatically provide the identified solution to the user, wherein the identified solution is provided to the user in real-time in response to the provided request for assistance.

Dependencies are inferred from the claim text.