Automated operator interface
AssigneeToyota Motor Engineering & Manufacturing North America, Inc.
InventorsKatsumi Nagata, Ryan M. Wiesenberg, Christopher J. Risberg
Life of this patent
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Abstract
Systems and methods are provided for initiating a telematics call in response to a collision involving a vehicle, including: receiving sensor data from a plurality of vehicle sensors; determining severity of the collision based on sensor data; and if the severity of the collision is above a determined threshold, initiating a telematics call to a live operator for assistance, but if the severity of the collision is not above the determined threshold, initiating the telematics call to an automated attendant for assistance.
Claims22
A method comprising:
- receiving sensor data from one or more sensors of a vehicle;
- determining severity of a collision involving the vehicle based on the received sensor data;
- and
- initiating a telematics call, wherein initiating the telematics call comprises:
- if the severity of the collision is above a determined threshold, routing the telematics call to a live operator for assistance;
- and
- if the severity of the collision is not above the determined threshold, routing the telematics call to a remote automated attendant for assistance;
- wherein the determined threshold is determined based on at least one of a vehicle-specific threshold and an occupant-specific threshold.
A system comprising:
- one or more vehicle sensors to sense parameters of a vehicle;
- a severity detection circuit to predict a severity of a collision involving the vehicle using data from the one or more vehicle sensors;
- a threshold detection circuit to determine whether the predicted severity of the collision is above a determined threshold;
- and
- a telematics unit configured to initiate a telematics call, wherein initiating the telematics call comprises:
- if the predicted severity of the collision is above the determined threshold, routing the telematics call to a live operator for assistance;
- and
- if the severity of the collision is not above the determined threshold, routing the telematics call to a remote automated attendant for assistance;
- wherein the determined threshold is determined based on at least one of a vehicle-specific threshold and an occupant-specific threshold.
A control system for initiating a telematics call, comprising:
- one or more processors;
- and
- memory coupled to the one or more processors to store instructions, which when executed by the one or more processors, cause the control system to:
- receive sensor data from one or more sensors of a vehicle;
- determine severity of a collision involving the vehicle based on the received sensor data;
- and
- initiate a telematics call, wherein initiating the telematics call comprises:
- if the severity of the collision is above a determined threshold, routing the telematics call to a live operator for assistance;
- and
- if the severity of the collision is not above the determined threshold, routing the telematics call to a remote automated attendant for assistance;
- wherein the determined threshold is determined based on at least one of a vehicle-specific vehicle threshold and an occupant-specific occupant threshold.
Dependencies are inferred from the claim text.