Transfer of a voice call at a software as a service platform
AssigneeTwilio Inc.
InventorsGapur Kassym, Selahattin Can Çitoǧlu, Marc Devens
Life of this patent
Estimating the term…
Abstract
A voice call between a customer device and a first client device associated with a first user account of a communication services platform is established via the communication services platform. A first request to transfer the voice call with the customer device to a second client device associated with the first user account is received via an application programming interface (API) call. Responsive to receiving the first request to transfer the voice call, the voice call between the customer device and the second client device associated with the first user account is established via the communication services platform.
Claims20
A method, comprising:
- establishing, via a communication services platform, a voice call between a customer device and a first client device associated with a first user account of the communication services platform;
- receiving, via an application programming interface (API) call and from a second client device associated with the first user account, a first request to transfer the voice call with the customer device to the second client device;
- and
- responsive to receiving the first request to transfer the voice call, establishing, via the communication services platform, the voice call between the customer device and the second client device associated with the first user account.
A system, comprising:
- a memory;
- and
- a processing device, coupled to the memory, configured to perform operations comprising:
- establishing, via a communication services platform, a voice call between a customer device and a first client device associated with a first user account of the communication services platform;
- receiving, via an application programming interface (API) call and from a second client device associated with the first user account, a first request to transfer the voice call with the customer device to the second client device;
- and
- responsive to receiving the first request to transfer the voice call, establishing, via the communication services platform, the voice call between the customer device and the second client device associated with the first user account.
A non-transitory computer-readable medium comprising instructions that, responsive to execution by a processing device, cause the processing device to perform operations, comprising:
- establishing, via a communication services platform, a voice call between a customer device and a first client device associated with a first user account of the communication services platform;
- receiving, via an application programming interface (API) call and from a second client device associated with the first user account, a first request to transfer the voice call with the customer device to the second client device;
- and
- responsive to receiving the first request to transfer the voice call, establishing, via the communication services platform, the voice call between the customer device and the second client device associated with the first user account.
Dependencies are inferred from the claim text.