Image reading apparatus, non-transitory computer readable medium storing program for reading image, and image reading method for error handling

A non-transitory computer readable medium storing a program causing a computer to execute a process for reading an image, the process comprising:

• transmitting, to an external apparatus, first image data including a plurality of document images obtained by reading one or more documents;
• storing, in a memory, the first image data until the external apparatus completes processing of the first image data;
• receiving, from the external apparatus, error information on a document image having an error in image processing performed by the external apparatus;
• determining, based on the received error information, whether the error is automatically recoverable;
• in response to determining that the error is not automatically recoverable:
• (i) receiving an identification code associated with the document image having the error from a user who has received the identification code and a message that prompts the user to perform a re-reading of a document corresponding to the document image having the error, and (ii) transmitting, to the external apparatus, second image data including the identification code and the document image obtained from the re-reading of the document;
• and
• in response to determining that the error is automatically recoverable:
• (i) performing, without additional user operation, an addressing process on the document image having the error and stored in the memory, and (ii) transmitting, to the external apparatus, second image data including the document image obtained from the performing of the addressing process.

An image reading method comprising:

• transmitting, to an external apparatus, first image data including a plurality of document images obtained by reading one or more documents;
• storing, in a memory, the first image data until the external apparatus completes processing of the first image data;
• receiving, from the external apparatus, error information on a document image having an error in image processing performed by the external apparatus;
• determining, based on the received error information, whether the error is automatically recoverable;
• in response to determining that the error is not automatically recoverable:
• (i) receiving an identification code associated with the document image having the error from a user who has received the identification code and a message that prompts the user to perform a re-reading of a document corresponding to the document image having the error, and (ii) transmitting, to the external apparatus, second image data including the identification code and the document image obtained from the re-reading of the document;
• and
• in response to determining that the error is automatically recoverable:
• (i) performing, without additional user operation, an addressing process on the document image having the error and stored in the memory, and (ii) transmitting, to the external apparatus, second image data including the document image obtained from the performing of the addressing process.

An image reading apparatus comprising:

• a processor programmed to:
• transmit, to an external apparatus, first image data including a plurality of document images obtained by reading one or more documents, wherein the plurality of document images have different resolutions and are generated from reading a document once;
• store, in a memory, the first image data until the external apparatus completes processing of the first image data;
• receive, from the external apparatus, error information on a document image having an error in image processing performed by the external apparatus;
• and
• transmit, to the external apparatus, second image data including a document image obtained by performing an addressing process for the error information, wherein
• the addressing process is a process of selecting a document image having a resolution associated with the error information from among the plurality of document images having different resolutions and associated with the error information.