Deriving an emergency user profile from communications associated with an emergency incident

A method comprising:

• determining that an emergency service provider has received a call from a communication device of a caller;
• generating a transcript of the received call;
• determining that the caller is not associated with a user profile in an emergency service information system, wherein the emergency service information system comprises a plurality of sets of user data characterizing a plurality of respective users, and wherein a given set of user data becomes accessible to the emergency service provider based on the emergency service provider receiving a call from the respective user characterized by the given set of user data;
• based on the determination that the caller is not associated with a user profile in the emergency information system, (i) identifying, from the transcript of the received call, information for inclusion in the emergency information system, and (ii) sending, to the communication device of the caller, a request to create a user profile of the caller in the emergency information system, the request including an indication of the information identified from the transcript;
• receiving, from the communication device of the caller, an authorization to create the user profile of the caller in the emergency information system;
• creating the user profile of the caller in the emergency information system;
• and
• storing the information identified from the transcript in association with the created user profile.

A non-transitory computer-readable storage medium comprising program instructions that, when executed by at least one processor, cause a computing device to perform a set of operations comprising:

• determining that an emergency service provider has received a call from a communication device of a caller;
• generating a transcript of the received call;
• determining that the caller is not associated with a user profile in an emergency service information system, wherein the emergency service information system comprises a plurality of sets of user data characterizing a plurality of respective users, and wherein a given set of user data becomes accessible to the computing device based on the emergency service provider receiving a call from the respective user characterized by the given set of user data;
• based on the determination that the caller is not associated with a user profile in the emergency information system, (i) identifying, from the transcript of the received call, information for inclusion in the emergency information system, and (ii) sending, to the communication device of the caller, a request to create a user profile of the caller in the emergency information system, the request including an indication of the information identified from the transcript;
• receiving, from the communication device of the caller, an authorization to create the user profile of the caller in the emergency information system;
• creating the user profile of the caller in the emergency information system;
• and
• storing the information identified from the transcript in association with the created user profile.