Managing service level agreements by a distributed ledger network

A system comprising:

• a memory;
• and
• a processing device coupled to the memory, the processing device to perform operations comprising:
• identify, by a service level agreement (SLA) enforcement component, one or more terms of a SLA between a user device of a computing system and a service provider of the computing system, wherein the service provider is to provide a service credit to the user device based on an availability of a service in accordance with the one or more terms of the SLA;
• translate, by the SLA enforcement component, the one or more terms of the SLA into a sequence of instructions implementing a smart contract, wherein the smart contract is to provide the user device with a service credit based on an availability of a service being less than a threshold for a time period within a time interval for the time interval and in accordance with the SLA, wherein the sequence of instructions include instructions for a credit time period in which a first node of a distributed ledger network executes the sequence of instructions to provide the user device with the service credit;
• transmit, by the SLA enforcement component, the sequence of instructions to the first node of the distributed ledger network;
• obtain, by the SLA enforcement component, availability data indicating the availability of the service at the user device during each time period of the time interval;
• and
• provide, by the SLA enforcement component, the availability data to a second node of the distributed ledger network to cause the second node to execute the sequence of instructions implementing the smart contract.

A non-transitory computer readable storage medium including instructions that, when executed by a processing device, cause the processing device to perform operations comprising:

• identify, by a service level agreement (SLA) enforcement component, one or more terms of the SLA between a user device of a computing system and a service provider of the computing system, wherein the service provider is to provide a service credit to the user device based on an availability of a service in accordance with the one or more terms of the SLA;
• translate, by the SLA enforcement component, the one or more terms of the SLA into a sequence of instructions implementing a smart contract, wherein the smart contract is to provide the user device with a service credit based on an availability of a service being less than a threshold for a time period within a time interval in accordance with the SLA, wherein the sequence of instructions include instructions for a credit time period in which a first node of a distributed ledger network executes the sequence of instructions to provide the user device with the service credit;
• transmit, by the SLA enforcement component, the sequence of instructions to the first node of the distributed ledger network;
• obtain, by the SLA enforcement component, availability data indicating the availability of the service at the user device during each time period of the time interval;
• and
• provide, by the SLA enforcement component, the availability data to a second node of the distributed ledger network to cause the second node to execute the sequence of instructions implementing the smart contract.