Conversational interface and method for interaction with communication devices

A computer-implemented method for interacting with one or more computer resource assets at a location, the method comprising:

• generating an artificial intelligence avatar associated with a destination phone number;
• initiating an outbound call from the destination phone number to a user device;
• interacting, by the artificial intelligence avatar, with the user device using conversational language;
• authenticating, by the artificial intelligence avatar, an identity of a user of the user device by comparing a voice signature associated with the user to a stored voice signature associated with the destination phone number and with the artificial intelligence avatar instantiated based on the destination phone number;
• and,
• asking, by the artificial intelligence avatar, for a registered user of the user device before announcing a reason for the call.

A system for interacting with one or more computer resource assets at a location, the system comprising:

• a processor;
• a storage;
• and
• an interface suite including a first interface configured to communicate with a user device and a second interface configured to interact with at least one computing resource asset at the location,
• wherein the processor is configured to:
• receive a call, via the first interface, from the user device, the call being directed to a destination phone number;
• provide a conversational avatar by a machine learning platform based on the destination phone number;
• operate the conversational avatar by the machine learning platform to communicate with the user device and interact with a user of the user device using conversational language;
• authenticate a user of the user device by comparing a voice signature associated with the user to a stored voice signature associated with the destination phone number and with the conversational avatar instantiated based on the destination phone number;
• generate by the machine learning platform a command to perform an operation or a function;
• and
• send, based on one or more words or sounds spoken during the interaction with the user, the command to a computing resource asset at the location to perform the operation or the function.